We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider.
Role 3rd Line IT Support Engineer
Location Remote with travel to Barnsley office and customer related travel
Salary Up to £42k with full expenses - overtime & out of hours pay and bonus
General Career progression, great benefits and a supportive experienced team.
The Role
This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project Delivery
Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service Desk
Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
The Person
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Red Rhino Solutions - A Rare Breed
We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.
We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.
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Remote 3rd Line IT Support Engineer • Swansea, Wales
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