Team Leader

Team Leader - Ofsted Registered Children's Residential Home

Job Title: Team Leader

Location: Eastbourne

About The Role:

We are seeking experienced and confident Team Leaders to join our Ofsted Registered Children's Residential Homes in Eastbourne.

This is a leadership role responsible for overseeing the safe, consistent and effective running of shifts within the home. As a Team Leader, you will provide direction, guidance and support to Coaches and Senior Coaches, ensuring high standards of care, safeguarding and behaviour management are maintained at all times.

You will play a key role in creating a stable, therapeutic and structured environment where young people feel safe, supported and able to achieve positive outcomes. This role requires calm decision making, strong leadership skills and the ability to lead teams effectively in complex and challenging environments.

Our home is a specialist residential children's home supporting young people aged up to 18 years with learning disabilities and a range of complex and additional needs, including Foetal Alcohol Spectrum Disorder (FASD), ADHD, sensory processing difficulties, moderate language disorder, microcephaly, cortical visual impairment, sleep difficulties and suspected Autism Spectrum Condition (ASC). Young people may present with behaviours that challenge, emotional dysregulation and communication difficulties, requiring high levels of therapeutic support.

Our home provides a safe, nurturing and therapeutic environment where young people are supported through Positive Behaviour Support (PBS), trauma informed and person centred approaches to develop independence, access education, strengthen family relationships, build positive relationships and achieve the best possible outcomes.

At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.

Our culture is shaped by our core values:

• We are outstanding
• We seek to understand
• We will do whatever it takes
• We inspect and don't expect
• We are radically honest
• We never give up

Key Responsibilities:

As a Team Leader you will:

• Lead shifts and take accountability for the safe and effective running of the home during your shift
• Manage and direct Coaches and Senior Coaches, ensuring high standards of performance and conduct
• Ensure care plans, risk assessments and Positive Behaviour Support strategies are consistently implemented
• Take responsibility for safeguarding concerns, incident response and decision making on shift
• Escalate incidents and safeguarding concerns appropriately to management
• Monitor practice standards and address concerns immediately
• Ensure routines, boundaries and therapeutic approaches are consistently maintained
• Support children and young people to achieve positive outcomes across behaviour, education and independence
• Maintain accurate, timely and compliant records and documentation
• Promote trauma informed, child centred and therapeutic care approaches
• Support induction, coaching and development of staff members
• Contribute to reflective practice, team meetings and operational improvement
• Maintain a safe, clean and well run home environment
• Oversee medication administration, health and safety and compliance on shift
• Work collaboratively with families, social workers and external professionals
• Work flexibly across different homes within the service where required

About You:

We are looking for strong practice leaders who combine accountability, resilience and compassion for young people. You will have:

• Experience working within residential childcare
• Previous experience leading or supporting staff on shift
• Level 3 Diploma in Residential Childcare or equivalent (essential)
• Strong safeguarding knowledge and understanding of professional boundaries
• The ability to remain calm and make effective decisions under pressure
• Strong leadership, communication and interpersonal skills
• A trauma informed and child centred approach to care
• The ability to maintain high standards and hold others accountable
• A commitment to delivering outstanding care and outcomes for young people
• Willingness to work towards or complete Level 5 Diploma in Leadership and Management (desirable)
• Flexibility to work shifts including evenings, weekends and bank holidays

What We Offer:

• Competitive salary package
• Extensive training and development opportunities
• Fully funded Level 3 and Level 5 qualifications
• Performance related bonus scheme
• Private healthcare
• 24/7 GP access
• Gym membership contribution
• Extensive training and CPD opportunities
• Leadership mentoring and internal progression pathways into Deputy Manager and above
• Pension scheme
• Supportive team culture focused on development and wellbeing

Working Hours & Shift Patterns:

SuperCare operates a 24 hour, 365 day service. Flexibility is essential within this role.

Day Shifts

• 1 day on, 2 days off (rolling rota)
• 07:30am - 10:30pm (15 hour shifts)

Waking Night Shifts

• 2 nights on, 2 nights off (rolling rota)
• 10:00pm - 08:00am (10 hour shifts)

Shift patterns may vary depending on the needs of the home and the young people we support.

Safer Recruitment

All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures.

If you are passionate about leading teams and creating positive outcomes for children and young people, we would love to hear from you. Apply now to join a provider committed to outstanding care and therapeutic practice.

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