Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business.
This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
You’ve directly contributed to increasing the net retention of your Book of Business
You can confidently demonstrate knowledge of both our product and also the wider industry
Our customers trust and rely on you to help them achieve their goals
You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.
What you will be doing:
Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals
Driving improvements in customer health by identifying gaps in adoption and executing clear action plans
Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
There may be expectations to participate in On Call duty outside of office hours
What you bring:
3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
Experience managing a range of clients from SMBs to Enterprise
Experience contributing to the creation of Customer success processes and resources
Exposure to compliance-driven or regulated environments
High emotional intelligence and some who is motivated by learning and problem solving
You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
Thrive on working autonomously with an entrepreneurial mindset.
Embody proactivity and are happy rolling up your sleeves and getting stuck in
Experience in Crypto, Fintech or Regtech
Experience working with API-based or technical products
Remote Customer Success Manager EMEA • Belfast, Northern Ireland
Invicti – Belfast, Northern Ireland, United Kingdom.Enterprise Customer Success Manager.Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-firs... Show more
Manages client accounts, overseeing financial reporting, tax compliance, and process improvement, ensuring quality and driving client growth. Show more
South Eastern Regional College is seeking a full-time Human Resources Business Partner for the Ballynahinch Campus.The role includes providing high-quality employee relations services, ensuring com... Show more
A leading application security firm in Belfast is looking for an experienced Enterprise Customer Success Manager to lead post-sales efforts and foster strong client relationships.This role requires... Show more
We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.Join SPS Commerce and be part of a dynamic team that’s transforming the global... Show more
The Solution Consultant role is a key role within the Solution Consulting team, providing leadership and expertise in the following areas:.Providing up-to-date knowledge, awareness of current trend... Show more
The post holder will be responsible for leading high profile programmes, acting as the first point of contact with some of the world's leading airlines.As a Programme Manager at TAS, you will work ... Show more
Today, Assystem is among the top three independent nuclear engineering firms worldwide.With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeho... Show more
Sales & Business Development Executive.With over 50 years’ experience in the logistics industry McCulla Ireland are one of the country’s leading providers of ambient, chilled and frozen logistics s... Show more
Assystem is seeking a Principal Project Manager in the United Kingdom, specifically in Derby or Newcastle.This role requires a proven track record in managing large scale projects, strong leadershi... Show more
CattleEye is an innovative and dedicated team with a mission to support animal welfare and support farm businesses.The leadership team drives the product, the commercial strategy, and the science.T... Show more
Job ref: 2026-3 Job type: Contract Location: 2 Adelaide Street, Belfast, BT2 8PB Salary: £45,091 - £51,356 Closing date: Thursday 29 Jan 2026 16:30 THIS ROLE IS FOR A FIXED TERM OF UP TO 12 MONTHS ... Show more
PPG Industries (UK) Limited is seeking an Assistant Store Manager for their Johnstone’s Decorating Centre in Carrickfergus.This full-time, permanent position offers a competitive salary along with ... Show more
Vickerstock are working in partnership with a well‑established food manufacturing business to recruit a Demand & Production Analyst for their growing operations team.This is an excellent opportunit... Show more
A behavioral health agency is seeking Behavior Technicians in Northern Ireland to support children with autism.This role offers competitive pay, flexible schedules, and paid training.Responsibiliti... Show more
A leading cloud-based supply chain management provider in Belfast is seeking a Customer Success Manager II to enhance the customer experience and drive adoption of services.You will work closely wi... Show more
Join ATA North's InPost Delivery Team.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.ATA North is recruiting reliable Se... Show more
At the National Trust we care for places of historic interest and natural beauty for everyone, for ever.We provide access to more land in Northern Ireland, England and Wales than any other private ... Show more
FNZ in Seaforde is seeking a Consultant for the Asset Management Infrastructure division.This role focuses on supporting wealth management clients through the FNZ Figaro platform, offering training... Show more
FNZ is looking for a Solution Consultant in Seaforde, Northern Ireland, to provide expertise in asset management.This role involves engaging with FNZ clients to develop solution designs, ensure pla... Show more
%20Limited){kind=logo}
