Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry.
The impact you will have:
At Notabene, the success of our customers drives everything that we do and our Customer Success team is at the heart of that. As a member of the Customer Success team , you will have a key role in helping to shape the Customer Success strategy while also owning and driving the growth of accounts in your book of business. You will become a trusted advisor to our customers and use data-led insights to help your customer base get the most out of Notabene’s products and services. As a core component of your role, you will also own the post sales commercial journey, being responsible for renewal and upsell of customers within your Book of Business.
This is an exciting opportunity to join a critical function that will support our growth and expansion.
Within a year you are successful if…
You’ve directly contributed to increasing the net retention of your Book of Business
You can confidently demonstrate knowledge of both our product and also the wider industry
Our customers trust and rely on you to help them achieve their goals
You are able to manage commercial discussions, identify and proactively mitigate risk and have been able to renewal and grow your book of business.
What you will be doing:
Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program
Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals
Driving improvements in customer health by identifying gaps in adoption and executing clear action plans
Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally
Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
There may be expectations to participate in On Call duty outside of office hours
What you bring:
3-5 years working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business
Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell
Experience managing a range of clients from SMBs to Enterprise
Experience contributing to the creation of Customer success processes and resources
Exposure to compliance-driven or regulated environments
High emotional intelligence and some who is motivated by learning and problem solving
You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals.
Thrive on working autonomously with an entrepreneurial mindset.
Embody proactivity and are happy rolling up your sleeves and getting stuck in
Experience in Crypto, Fintech or Regtech
Experience working with API-based or technical products
Remote Customer Success Manager EMEA • Livingston, Scotland
A leading beverage company in Scotland is seeking a Senior Project Manager to lead the implementation of the UK Deposit Return Scheme.In this role, you will manage complex projects, coordinate cros... Show more
Gleneagles is seeking a strategic, collaborative IT Business Systems & Solutions Manager to lead our business applications, data capabilities and solution delivery.This newly created role sits at t... Show more
We are currently seeking a strategic, collaborative and commercially minded.IT Business Systems & Solutions Manager.This is a newly created leadership role that places a strong emphasis on deliveri... Show more
Executive SummaryUrban Life is seeking a highly motivated and structured Sales and Closing Manager to join our growing management team.This newly created position will serve as the critical link be... Show more
We are currently seeking a strategic, collaborative and commercially minded.IT Business Systems & Solutions Manager.This is a newly created leadership role that places a strong emphasis on deliveri... Show more
Business Development Director to drive growth in the Electronics Manufacturing Services sector.This role involves identifying new revenue streams, building strategic partnerships, and contributing ... Show more
As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to e... Show more
We are currently seeking a proactive, solution-focused and versatile.The on-target earning potential for this role is £45,000 / per annum - comprising a base salary of £40,000 plus a qualified esti... Show more
You will be friendly, hard-working and love the buzz of getting things done.We love team players and here at DX we are committed to providing our people the technical and personal skills to progres... Show more
Development Manager £60,000-70,000 DOE Car Allowance Stirling We are easy to do business with We’re keen to hear from customer-focused people like you who want to join our Energy team You will be r... Show more
ARE YOU LOOKING FOR A CAREER CHANGE WITH EXCELLENT DEVELOPMENT OPPORTUNITIES?.TQ NEEDS YOU TO JOIN OUR TEAM!.Tillicoultry Quarries is a successful and fast-growing family-owned quarrying company an... Show more
Gleneagles in Auchterarder is seeking a proactive Senior IT Engineer to architect, scale and maintain our core IT infrastructure, providing Tier-3 escalation support and overseeing deployments.You ... Show more
Highland Spring Group is seeking a Transport Administrator in Blackford, Scotland, to manage vehicle movements across our site and support the busy transport operation.The role involves strong admi... Show more
Senior Project Manager (24 month FTC).At Highland Spring Group, we’re proud to be the UK’s leading natural source water brand.From our pristine source in the Ochil Hills to our pioneering approach ... Show more
South Lanarkshire Council is looking for a motivated Scheduling Assistant to support Home Carers delivering care in the Lanark area.The role includes scheduling and allocation of work, using IT sys... Show more
The Best in You Brings Out the Best in Me.Enable is a dynamic and vibrant social care organisation dedicated to improving the lives of people with learning disabilities and we are looking for a dyn... Show more
Early Morning Delivery Drivers Needed! Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employ... Show more
Door-to-Door Pay + Company Van.Our client is a well-established plant hire and earthworks contractor with over 50 years of experience, operating a modern fleet of earthmoving equipment across Scotl... Show more
The Gleneagles Hotel is seeking an IT Business Systems & Solutions Manager to lead our business applications, data analytics, and solution delivery.This leadership role focuses on business outcomes... Show more
Forth, near Lanark, South Lanarkshire, ML11 8TS.Competitive, dependent on experience.We are recruiting for a proactive and practical Health and Safety Advisor. Show more
