At BrightOrder, we power the fleets that keep the world moving.
Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical.
This role is not about maintaining accounts.
It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity.
We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter.
You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value.
If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you.
We value ownership, accountability, and clarity.
We don’t avoid hard conversations.
We solve them.
We move quickly, stay organised, and support each other.
If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going.
If this sounds like you, don’t just apply, show us why.
Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations.
At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.
Remote Customer Success - Retention & Expansion (Remote, United Kingdom) • Cardiff, Wales
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