Remote Key Account Director - FM Services

Key Account Director

Location: London & South
Salary: £80,000 – £85,000 basic | £135,000 – £145,000 OTE + Car Allowance + Benefits

Lead Strategic Growth. Shape Major Client Partnerships. Drive Real Impact.

Are you a high-performing sales leader with a proven track record in soft FM services? Do you thrive on building strategic relationships, winning major contracts, and influencing at senior stakeholder level?

We’re an award-winning international provider of commercial cleaning, security and integrated soft services, trusted by some of the world’s largest FM organisations. Following our recognition as “Best Company to Work For” at the European Cleaning & Hygiene Awards 2025, we’re continuing to invest in ambitious people who want to make a genuine impact.

This is a standout opportunity for an experienced Key Account Director to join a high-growth, values-driven business and play a pivotal role in expanding and strengthening our Key Account portfolio across London and the South.

Why Join Us?

Our success is built on five core pillars:

• Employee Investment
• Customer Engagement
• ESG Commitment
• Service Excellence
• Innovation

We believe exceptional people create exceptional customer experiences — and we give our teams the support, autonomy and platform to succeed.

The Opportunity

As Key Account Director, you’ll take ownership of a strategic portfolio of high-value accounts, developing long-term partnerships while identifying and securing new business opportunities within and beyond your client base.

You’ll work closely with senior decision-makers, lead complex sales cycles, and collaborate across bids, operations and marketing teams to deliver tailored, high-impact solutions.

This is a hybrid role with regular presence at client offices across London (typically 1–2 days per week).

What You’ll Be Doing

Driving Revenue & Growth

• Deliver and exceed an annual sales target of £3m+ while maintaining strong profitability
• Build and manage a qualified pipeline exceeding £9m on a rolling three-month basis
• Identify, develop and secure new opportunities across cleaning, security and soft FM services
• Lead negotiations and complex contract discussions through to successful award

Building Strategic Relationships

• Develop trusted partnerships with stakeholders at every level
• Attend industry networking events, conferences and customer engagement activities
• Conduct site visits and create innovative, commercially competitive service solutions

Leading & Influencing

• Support and mentor members of the wider sales team
• Contribute to bids, proposals and sales strategy presentations
• Step into leadership responsibilities in the absence of the Sales Director when required

Maintaining Excellence

• Ensure all opportunities and activity are accurately maintained within Salesforce CRM
• Collaborate closely with bids, proposals and marketing functions to maximise conversion
• Uphold company standards across compliance, H&S, quality and environmental management

What We’re Looking For

Essential Experience

• 3–5+ years’ experience selling soft FM or integrated facilities solutions
• Strong background in new business acquisition at Key Account Manager or Director level
• Proven ability to influence and build relationships with senior stakeholders
• Commercially driven with a strong track record of achieving growth targets
• Excellent communication, presentation and negotiation skills
• Strong Excel and commercial reporting capability

Desirable Experience

• Experience writing or contributing to winning bids and proposals
• Creative and solution-focused approach to sales strategy

The Package

• £80,000 – £85,000 basic salary
• £135,000 – £145,000 OTE
• Car or car allowance
• 35 days holiday including bank holidays
• Travel expenses covered
• Flexible and hybrid working
• Career progression within a growing international business

Ready to Make Your Mark?

This is more than a sales role — it’s an opportunity to shape strategic partnerships, influence business growth, and join a company where your contribution is genuinely valued.

If you’re an ambitious, relationship-led sales professional ready for your next challenge, we’d love to hear from you.