Remote Japanese Speaking Customer Service for Automotive Industry - Athens, Greece

Embark on an exciting career journey in Athens, Greece! We are seeking dedicated and enthusiastic Japanese-speaking customer service representatives to support our clients in the automotive industry. This role offers a unique opportunity to work in a vibrant environment while assisting customers with their inquiries and ensuring their satisfaction with our automotive products. If you have a passion for customer service and a love for the automotive sector, we want to hear from you!

Responsibilities

• Provide outstanding customer support to Japanese-speaking clients through various channels including phone, email, and chat.
• Address inquiries related to automotive products, resolve issues promptly, and ensure high levels of customer satisfaction.
• Maintain comprehensive knowledge of the company's offerings to provide accurate and helpful information to customers.
• Document customer interactions in the company's CRM system to maintain detailed and accurate records.
• Collaborate with team members to improve service processes and share insights on customer needs.
• Participate in training sessions and meetings to enhance customer service skills and product knowledge.
• Contribute feedback on customer experiences to help refine service strategies and improve overall satisfaction.
• Fluent in Japanese, both written and spoken; proficiency in English is required.
• Strong communication and customer service skills with a focus on problem-solving.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Previous experience in customer service, especially within the automotive industry, is advantageous.
• Familiarity with CRM systems and customer support tools.
• A positive attitude, adaptability, and eagerness to learn about automotive products and trends.
• Willingness to relocate to Greece
• Passport of any EU country.
• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.