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Mercier Consultancy Md
Remote Polish Speaking Customer Support - Paid Relocation to SofiaMercier Consultancy Md • Canterbury, England
Remote Polish Speaking Customer Support - Paid Relocation to Sofia

Remote Polish Speaking Customer Support - Paid Relocation to Sofia

Mercier Consultancy Md • Canterbury, England
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

  • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
  • Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
  • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
  • Maintain meticulous records of customer interactions and resolutions in our CRM system.
  • Collaborate with different departments to facilitate effective solutions to client needs.
  • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.
  • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous.
  • Experience in customer service or support roles is highly preferred.
  • Strong communication and interpersonal skills, with a focus on customer relations.
  • Proficient problem-solving abilities with a proactive approach to addressing customer concerns.
  • Familiarity with customer service software and CRM systems is beneficial.
  • Capacity to work both independently and collaboratively within a dynamic team environment.
  • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape.
  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. High Monthly Performance Bonus
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
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Remote Polish Speaking Customer Support - Paid Relocation to Sofia • Canterbury, England

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