Remote Customer Success Engineer

About Streamba

Global supply chain is one of the hottest markets in technology – and Streamba has the world’s most advanced SaaS platform for managing it. We are busy deploying our cloud-native platform on assets around the world and supercharging our tech with machine learning and generative AI functionality. Streamba is a very exciting place to be at.

The Customer Success Engineer (CSE) role provides our customers with deep subject matter expertise on cloud platforms, product solutions and best practices. Our CSEs ensure successful framing and deployment of our products with our customers – so you certainly need your passport ready to travel the world from Australia to Trinidad, the US to Qatar, and beyond.

What you will be doing

As a Customer Success Engineer at Streamba, you will play a critical role in ensuring that our customers realise maximum value from our products. You will act as the bridge between our engineering team and our customers, providing technical support, guidance, and solutions that drive customer satisfaction and retention.

Key Responsibilities:

• Technical Expertise: Serve as the primary technical contact for our customers, helping them to troubleshoot issues, optimise usage, and fully leverage our platform’s capabilities.
• Onboarding: Lead technical onboarding sessions for new customers, ensuring a smooth and efficient implementation of our solutions.
• Customer Advocacy: Work closely with customers to understand their needs and challenges, advocating for their requirements within our product development team.
• Proactive Support: Anticipate customer needs by monitoring usage patterns and proactively suggesting improvements or additional features.
• Collaborative Problem-Solving: Collaborate with our engineering and product teams to address complex technical issues, ensuring a quick resolution and continuous improvement of our offerings.
• Documentation & Training: Develop and maintain comprehensive documentation and training materials to support our customers’ success.

Helpful skills and experience

• Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Experience: +5 years in a customer-facing technical role (Customer Success, Technical Support, or Solutions Engineering) within the SaaS or technology industry.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a knack for troubleshooting complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear, user-friendly language.
• Customer-Centric: Passionate about delivering exceptional customer experiences and building long-lasting relationships.
• Team Player: Collaborative mindset with the ability to work effectively across departments and with diverse teams.

Why join us?

• Impactful Work: Contribute to a fast-growing company that is delivering value to customers around the world.
• Growth Opportunities: We’re committed to your professional development and offer opportunities for career progression and skill enhancement.
• Inclusive Culture: Be part of a diverse, supportive, and innovative team that values your unique contributions.
• Competitive Compensation: We offer a competitive salary, comprehensive benefits, and a flexible work environment.

Perks & benefits

• 25 days annual leave plus 11 bank holidays.
• Salary sacrifice pension scheme with 8% company contribution.
• Employee Assistance Program (EAP).
• Performance bonuses
• Remote/hybrid working – office space in Glasgow & hot-desking in Edinburgh. No minimum requirement for office working.
• Opportunities to visit customers around the world (from the USA to Australia and beyond).
• Flexible working for family needs, working abroad etc