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Remote Senior Account Manager (Ecommerce)Soar With Us • Cambridge, England
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Remote Senior Account Manager (Ecommerce)

Remote Senior Account Manager (Ecommerce)

Soar With Us • Cambridge, England
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Senior Account Manager (E-commerce)

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday

About the Soar Group

The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:

  • Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
  • For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
  • Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.

Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.

What Sets Us Apart

  • Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
  • Highest independent agency spend on Meta in 2025.
  • Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
  • Two production studios (London and Manchester)
  • Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.

About the role:

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.

What you'll be responsible for:

Client & Commercial Leadership:

  • Own senior relationships across larger, higher-impact accounts
  • Lead strategic client conversations, performance reviews and planning
  • Guide clients through launches, pivots and scale moments
  • Spot upsell, retention and growth opportunities

Pod & People Management:

  • Line-manage Account Managers within your pod
  • Coach AMs on communication, organisation and client ownership
  • Raise delivery standards across accounts and workflows
  • Support hiring, onboarding and development of AMs

Delivery & Quality Control:

  • Oversee UGC and creative workflows across the pod
  • Ensure launches are planned, resourced and executed cleanly
  • Act as escalation point for delivery or client risk
  • Maintain consistency across processes and client experience

What you bring:

  • 4+ years’ experience in agency account management
  • Proven experience managing or mentoring Account Managers
  • Strong understanding of performance creative, UGC and launch cycles
  • Confidence running senior client conversations independently
  • Commercial awareness — retention, margin, and growth matter to you
  • Calm authority — clients and teams trust your judgment

Who you are:

  • A true manager - you enjoy leading people, not just accounts
  • Standards-driven - you care about quality and consistency
  • Accountable - you own outcomes across your pod
  • Structured and decisive - you bring order and clarity
  • A role model - AMs learn by watching how you operate

  • Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
  • Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
  • Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
  • Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
  • Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
  • Remote working with 1 day a month in London Head Office.
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Remote Senior Account Manager (Ecommerce) • Cambridge, England

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