Full Time, Fixed Term until 29-Oct-2027
We are looking for a proactive and technically confident Business Systems Analyst to support and enhance the core systems that underpin our housing and operational services.
About the role...
Working closely with the IT Business Systems Manager, you will help ensure our key platforms continue to operate effectively while contributing to ongoing improvements and future system transformation.
You will play an important role in maintaining and enhancing our existing housing and scheduling systems, including supporting version upgrades where required. You will review system data and performance to identify opportunities for improvement and support the implementation and transition of replacement systems, ensuring they meet business requirements and deliver tangible operational benefits.
This role requires a strong appreciation of organisational processes, governance requirements and stakeholder engagement. As a key liaison between technical teams, business users and third-party suppliers, you will need to quickly build effective working relationships and navigate established internal ways of working to ensure successful delivery of system improvements and change initiatives. Given the fixed-term nature of the role, the successful candidate will be expected to add value from the outset by working efficiently within existing frameworks, processes and decision-making structures.
The role involves acting as a key contact for system-related queries, supporting users, investigating issues through to resolution and working with suppliers where necessary. You will also contribute to system development by helping to design, test and implement enhancements, ensuring our systems continue to support efficient, customer-focused service delivery.
About You
You will have experience in a Business Systems Analyst, Systems Administrator or Applications Support role, with a strong understanding of how business systems support operational services. You will be confident managing system upgrades, enhancements and process improvements, with well-developed analytical skills and the ability to use data to identify issues, trends and opportunities.
You will be organised, adaptable and able to manage competing priorities in a complex environment. Strong communication and stakeholder management skills are essential, as you will work with colleagues across the organisation, suppliers and technical teams to deliver successful outcomes. You will be comfortable operating within established governance frameworks, following agreed processes and influencing stakeholders to achieve business objectives.
The successful candidate will demonstrate the ability to learn quickly, understand organisational priorities and build credibility with stakeholders at all levels. Experience within housing, property services or a similar customer-focused environment would be beneficial but is not essential.
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