Operations Apprentice

Operations Apprentices – Supply Chain Warehouse Operative Apprenticeship – fixed term contract 15 months

Kick‑start your Career with the World’s Best Workplace™ 🌍✨

At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.

Location: DHL Aviation, Heathrow Airport, Hounslow, TW6 3SJ
Contract Type: Apprenticeship (Fixed Term Contract)
Working Pattern: 2 shift patterns 15.00 – 00.00 & 04.00 – 13.00 flexibility will be required – 40 working hours per week Monday to Friday, shift times to be confirmed after successful interview

DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace. ❤️💛

💛 Why You’ll Love Working with us

You’ll get amazing benefits while building your future:

🟡 Competitive salary + shift allowance
🟡 Annual bonus (up to 5%)
🟡 Free onsite parking 🅿️
🟡 My DHL Rewards – discounts at 3,000+ retailers 🛍️
🟡 Pension (up to 6% company contribution)
🟡 Share Purchase Plan 📈
🟡 Private medical (after 12 months)
🟡 Enhanced Maternity Pay
🟡 Cycle to Work Scheme 🚴
🟡 CIS Induction Week ✈️
🟡 Spark – wellbeing support 💬

About the Role

We are seeking motivated and reliable Operations Apprentices to join our Operational team. This is an exciting opportunity to gain hands-on experience in a fast‑paced logistics environment while working towards a nationally recognised apprenticeship qualification.

The role provides practical exposure across Operational activities, supporting the safe, accurate and timely movement of freight through the hub. You will be an integral part of the team, learning core logistics and aviation/transport processes under the guidance of experienced colleagues.

Key Responsibilities ✈️💻

Sort Operations

• Assist with the manual and automated sorting of shipments to correct destinations.
• Scan, label, and load freight using operational IT systems
• Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures in line with ULD Build principles
• Ensure freight is handled in accordance with service, security, and customs requirements
• Identify, report, and escalate damaged or misrouted shipments
• Maintain housekeeping standards (5S) within the sort area to support safety and efficiency
• Supporting with operations administration
• Ability to support Operations Supervisors with CIS Facilitation
• Working alongside Operations Managers in analyzing Operational KPI Data
• Champion processing efficiencies
• Identify, report & escalate Health &Safety breaches / near miss. Assist with ICARE investigations
• Attend local operations meetings
• Work collaboratively with ramp agents, supervisors, to meet departure schedules.

Health, Safety & Compliance

• Work in line with all Health & Safety, security, and operational procedures.
• Wear appropriate PPE and follow safe manual handling techniques.
• Report hazards, incidents, and near misses promptly.
• Comply with regulatory and company standards at all times.

Learning & Development

• Complete all elements of the apprenticeship programme, including off‑the‑job training and course work.
• Take responsibility for personal learning, development, and performance.
• Gather workplace evidence and participate in assessments as required.
• Rotate across operational areas to build broad hub knowledge.

What We’re Looking For 🌟

Essential

• A positive attitude and willingness to learn.
• Ability to work as part of a team in a time‑critical environment.
• Good attention to detail and ability to follow processes accurately.
• Flexibility to work shifts, including nights, weekends and bank holidays.
• Physically able to undertake manual handling tasks.
• Willingness to complete required security and background checks.
• Age 18 years plus, due to working shift times and environment
• Ability to follow instructions.

Desirable

• GCSEs (or equivalent) in English and Maths grade 4 +.
• Interest in logistics, operations, or aviation/transport environments.
• Basic IT skills.

What We Offer

• A structured apprenticeship programme with on and off‑the‑job training. Supply Chain Warehouse Operations – Level 2 apprenticeship.
• Practical experience within a busy hub operation.
• Support, coaching and mentoring from experienced colleagues.
• Opportunities for career progression upon successful completion of the apprenticeship.
• A safe, inclusive, and supportive working environment.·

Career Progression

On successful completion of the apprenticeship, opportunities may be available in roles such as:

• Operations Agent

Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.

🗓️ Closing Date: 22nd June 2026

What Happens Next

✔️ You’ll receive an email confirming your application
✔️ Our Talent Team may arrange a short pre‑screen call
✔️ You’ll take part in a competency‑based interview — share your proudest achievements!

Have questions?
📧 HGUKTalent@dhl.com

🛂 Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).