Manager, Carrier Management, GBIE

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Collaborate with carriers to develop and implement cost-effective transportation solutions that meet service level expectations.
• Identify and drive transport collaboration opportunities within the CHEP network, working closely with commercial teams.
• Build and maintain carrier relationships, negotiating rates, ensuring capacity, and upholding service commitments.
• Stay updated on transportation industry trends by visiting key carrier and customer sites, attending industry events, and networking with industry representatives.
• Proactively identify areas for improvement, ensuring continuous process enhancements and sustainable change.
• Lead the implementation of best practices and ensure comprehensive training for team members to drive operational efficiency.
• Monitor carrier performance and hold regular reviews to ensure consistent service and cost optimization.
• Foster an inclusive, innovative team environment that encourages collaboration, accountability, and professional development.

Manager, Carrier Management – UK & Ireland
Location: Manchester (hybrid, with regular site and supplier engagement)
Type: Full time, Permanent

Are you a commercially minded transport or logistics leader with experience managing complex carrier networks at scale? Do you thrive where cost optimisation, service delivery and stakeholder management collide, and where your decisions directly impact national supply chain performance?

CHEP is hiring a Manager, Carrier Management – UK & Ireland, a critical role responsible for overseeing our carrier network across the region. You’ll own relationships with 150+ carriers, ensure capacity across all lanes, and drive performance, cost and compliance across a considerable transport spend.

You’ll sit at the heart of our network, partnering with Supply Chain, Procurement and Commercial teams, while leading a team of analysts and coordinators to deliver consistent, high-performing transport solutions.

This role blends operational delivery with commercial ownership, offering the opportunity to shape how our transport network performs today and evolves for the future.

If you’re motivated by complexity, pace and impact, this is a standout opportunity to make your mark.

What We’re Looking For

Experience & Capability

• Proven experience in transport, logistics or carrier management within complex, multi-site environments
• Strong understanding of the UK carrier market and transport operations at scale
• Track record of cost optimisation, supplier management and performance improvement
• Experience working cross-functionally with Procurement, Operations and Commercial teams
• Ability to influence senior stakeholders in a matrix environment

Leadership Behaviours

• Commercially astute, balancing cost, service and operational priorities
• Confident communicator at senior stakeholder level
• Able to manage multiple priorities in a fast-paced environment
• Strong people leader with the ability to develop and coach teams

Key Responsibilities

• Ensure carrier capacity across all UKI lanes (contracted and spot market)
• Manage carrier performance (service, cost, compliance and systems)
• Build and maintain relationships with carriers at owner and director level
• Drive cost optimisation initiatives and transport efficiency improvements
• Partner cross-functionally to deliver effective transport solutions
• Lead and develop a team of 4 supporting carrier management activity
• Align UKI operations with European standards and frameworks

Why Join CHEP?

• Influence a large transport network across UK & Ireland
• Work in a complex, high-impact, multi-stakeholder environment
• Exposure to strategic supply chain and transport decision-making
• Clear pathway into senior logistics and supply chain leadership roles

What’s in It for You?

• Competitive salary
• Annual bonus (typically 15%)
• Car allowance
• Private healthcare (family cover)
• Share scheme
• Flexible working
• 25 days holiday + option to buy/sell additional leave
• 10% pension contribution
• Life Assurance & EAP

Why This Role?

This is a role for someone who wants more than just operational delivery.
You’ll be responsible for ensuring the network works, improving how it performs, and influencing how it evolves.

Remote Type

Hybrid Remote

Skills to succeed in the role

Coaching, Collaboration, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Mentorship, Motivating Teams, Prioritization, Self-Awareness

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.