Field Service Engineer Stoke-on-Trent to Wrexham

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Field Service Engineer Medical Diagnostics (Stoke-on-Trent to Wrexham)

A Healthier Future. Its What Drives Us.

A healthier future. Its what drives us to innovate to continuously advance science and to ensure everyone has access to the healthcare they need today and for generations to come.
Together were creating a world where we all have more time with the people we love.

Thats what makes us Roche.

Roche Diagnostics presents an exceptional opportunity for you to leverage your technical expertise while providing vital life-saving support to our valued customers.
As an integral member of the Central Customer-Centric Field Support Team in the UK this role offers the possibility of field-based assignments across Stoke and surrounding areas or focusing on a designated customer base. (North Wales Shropshire and Staffordshire)

The Opportunity: Technical Excellence in the Field

Ideal Location: Based out of Stoke or the surrounding areas to the west with excellent access to motorway networks.

As a Field Service Engineer your focus is to ensure the seamless operation and maximum uptime of Roches innovative Systems/Products ranging from serum work area pre/post analytics and our digital portfolio.
You will utilise a combination of on-site support and remote diagnostic tools to identify and resolve complex electro-mechanical faults efficiently. Additionally you will perform preventive maintenance and generate insightful reports to enhance operational efficiency across assigned customer sites.

Key Responsibilities

• Deliver Essential Support: Deliver electro-mechanical hardware support including routine proactive and reactive tasks and technical training.

• Resolve Complex Faults: Perform troubleshooting and fault resolution conduct preventive maintenance and generate reports to enhance operational efficiency.

• Customer Training: Provide technical training and guidance to customers enabling them to excel in the use of Roche diagnostic systems.

• Compliance & Administration: Maintain rigorous administration and regulatory documentation to ensure compliance and efficient service delivery.

• Stakeholder Management: Build productive relationships with peers and key stakeholders to align service and sales objectives seamlessly.

• Service Excellence: Attend internal review meetings to showcase progress discuss objectives and ensure service excellence.

Who you are

We are seeking resilient adaptable and customer-focused individuals who thrive on solving technical challenges and exceeding expectations. Ideally you will bring:

• Educational Qualifications: A degree or equivalent qualification in Electrical/Mechanical Engineering is preferred. Candidates with equivalent experience at the HNC/HND level with a proven track record are also encouraged to apply.

• Experience: Extensive experience within the IVD industry with a history of delivering exceptional technical support.

• Skills: Excellent analytical ability self-motivation advanced troubleshooting expertise and the ability to work effectively under pressure in a collaborative team environment.

• Attributes: Resilience tenacity motivation to exceed customer expectations and the ability to grow and mentor others through training coaching and continuous development.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race religion or belief sex gender reassignment sexual orientation marriage and civil partnership pregnancy and maternity disability or age. We recognise the importance of flexible working and will review all applicants requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1