Founded in 2010 Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. Were committed to innovation and growth fostering a culture that embraces agile methodologies and flexible work arrangements.
Were growing fast and were hiring!
Were looking for a technically skilled and customer-focused Customer Success Engineer to join our growing team in London as soon as possible.
In this role youll be the technical backbone of our customer relationships assisting with new customers through onboarding delivering hands-on project delivery resolving complex support issues and helping customers unlock the full value of our platform.
Youll work on assisting our customers through technical challenges through new onboardings and support from requirements gathering and solution design through to go-live support and long-term success.
This role is ideal for someone who thrives at the intersection of engineering and customer engagement.
What youll be doing
Provide engineering assistance for customer onboardings including requirements workshops solution design configuration and go-live support
Provide L2/L3 technical support taking full ownership of complex support cases through to resolution
Troubleshoot and resolve technical issues across SaaS platforms and on-premises deployments collaborating with development and cloud operations teams where needed
Deliver technical documentation including high-level designs network diagrams test plans and knowledge base articles
Conduct customer and partner training sessions to maximise platform adoption and value
Collaborate with sales and customer success teams to understand customer needs and drive positive outcomes
Feed product insights and customer feedback back to product teams to influence the roadmap
Support and mentor junior team members reviewing their work and contributing to team capability
What we are looking for
Background in computer science business informatics or a related field (degree apprenticeship or equivalent experience)
Minimum 3 year of experience in enterprise-level technical support (L2/L3 preferred)
Minimum 3 year of experience in project delivery or technical implementation roles
Strong experience with Microsoft Teams Azure Entra ID and the broader Azure and Microsoft 365 ecosystem
Excellent communication skills in German and English (C1 written and spoken- mandatory)
Customer-first mindset with genuine empathy for the challenges customers face
Calm under pressure detail-oriented and proactive in problem-solving
Able to manage multiple priorities independently while also contributing to a collaborative team
Proven ability to diagnose and troubleshoot issues in both SaaS and on-premises IT infrastructure environments
Familiarity with AI integration and implementation within enterprise communications is a plus
Microsoft Azure Teams or M365 certifications- nice to have
Verint VFC experience or similar compliance voice recording platfoms- nice to have
Our offer
A fast-paced international and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
You can expect a genuinely collegial international environment and a fresh dynamic open corporate culture - let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential
Then upload your CV spontaneously for an initial review- we are just a click away!
We are very looking forward to getting to know you!
We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding.
Required Experience:
IC
Customer Success Engineer 100 • London, England, UK
Neara in Greater London is seeking a Customer Success Manager to drive customer success with their platform.This fully onsite role involves guiding customers through onboarding, monitoring product ... Show more
A technology firm in Greater London is seeking a Customer Success Manager (EMEA) to guide customers through their post-sales journey.The role involves managing onboarding, adoption, and upselling w... Show more
Customer Success Manager (German speaking), Initial 3 month contract (likely extend).This role is perfect for someone who thrives in a client-facing, analytical, and problem-solving environment!.Ow... Show more
We are looking for a Customer Success Manager II (EMEA) to build and maintain strong, trusted relationships with customers while actively managing their experience across HSI's full product suite: ... Show more
Customer Success Manager in Greater London.This role involves managing a portfolio of customer accounts, focusing on strategic engagement, customer adoption, and improving outcomes.The successful c... Show more
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of ex... Show more
Customer Success Engineer II - EMEA Weekend Coverage.Customer Success Engineer II - EMEA Weekend Coverage.Get AI-powered advice on this job and more exclusive features.Qumulo is the unstructured da... Show more
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices.Built for the AI era, Iru unifies identity & access, endpoint sec... Show more
Client Technical Manager – Infrastructure, Networking & Client Technology.Location: Central London (5 days office/client sites).Burns Sheehan is working with one of the UK's fastest growing workspa... Show more
BitGo is seeking a Customer Success professional to enhance client relationships and drive revenue growth.You'll be responsible for developing key performance indicators and creating innovative str... Show more
As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our so... Show more
The Deployed Customer Engineer (DCE) is the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals.You are an embedded technical partner who wr... Show more
As a Customer Success Manager on the EMEA team, you will play a critical role in ensuring that our small and medium-sized enterprise customers across the region achieve their goals, maximise the va... Show more
Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently.With a robust s... Show more
A leading company in financial services seeks a Customer Success Manager to join their team in Greater London.This role will involve owning the post-sales journey, managing customer relationships, ... Show more
Host calls with customers to help them onboard, learn best practices, and educate them about new features.Help grow a customer success motion and everything that comes with it .Work with engineerin... Show more
Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for... Show more
Feefo Holdings Limited is seeking a Customer Success Manager to build relationships and drive revenue growth with key clients.The role involves engaging with clients to ensure satisfaction and prod... Show more
Fin, based in Greater London, is on the lookout for an Enterprise Customer Success Manager to build trusted relationships with large enterprise clients and guide them through AI-driven transformati... Show more
Factory is seeking a Solutions Engineer to drive customer success and enhance product experiences.You will guide customers from onboarding to pilot, deliver tailored product recommendations, and wo... Show more
