Key Responsibilities:
Customer Engagement & Growth
Proactively contact existing and prospective customers via telephone to generate new business opportunities
Manage and grow a portfolio of named accounts
Build rapport quickly with customers to understand their requirements and identify sales opportunities
Identify and pursue new business opportunities through prospecting activities
Lead Generation & Pipeline Development
Conduct outbound calling campaigns to generate new enquiries and opportunities
Follow up marketing leads and inbound enquiries in a timely manner
Promptly follow up all quotes with the customer handling objections confidently to close the deal.
Maintain a consistent pipeline of opportunities to support team revenue targets
Identify opportunities to upsell and cross-sell services
Internal Collaboration
Collaborate with technical operational and commercial teams to align resources and capabilities with customer needs.
Manage customer issues should they occur; working with operations technical and quality teams to provide timely resolution
Contribute to a positive high-performance team culture within the sales office
Performance & Reporting
Achieve daily weekly and monthly KPIs including revenue opportunities won opportunities created meetings and calls
Accurately record all customer interactions opportunities and activities within CRM
Maintain high levels of organisation and activity to manage multiple live opportunities
Participate in team meetings training and sales performance reviews
Required Skills:
Highly proactive; continually seeks out new opportunities for growth rather than waiting for leads to come to them
Self-motivated with a strong desire to succeed in a target-driven sales environment
Confident and professional telephone manner with excellent communication skills
Resilient and tenacious; able to handle rejection and remain motivated
Strong listening skills with the ability to identify customer needs and respond effectively
Results-driven mindset with a focus on achieving and exceeding KPIs
Well-organised with the ability to manage multiple tasks and priorities
Team player who contributes positively to team performance and culture
Desired Experience:
Previous experience in a sales telesales or customer service role
Experience working in a high-volume outbound calling environment
Familiarity with CRM systems and sales processes
Exposure to the infrastructure construction or technical services sector (desirable but not essential)
Inside Sales Executive • Doncaster, England, UK
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