Account Executive, EMEA

At Dscout were building the most flexible and powerful UX research platform on the markettrusted by the worlds top brands in finance (JP Morgan Chase Intuit Charles Schwab PayPal) healthcare (Aya Headspace) consumer goods (Keen Verizon Target Northface) and tech (Google Amazon Facebook Meta Spotify AirBnB). Our tools help teams deeply understand the humans behind their products so they can build better are expanding our smart and driven team and would love for you to join us.

Were looking for an Account Director to join our EMEA team an individual contributor who will own a blended book of mid-market and enterprise accounts across the UK and this role youll build trusted partnerships with senior leaders at some of the most innovative companies in the region driving new business expanding relationships with existing customers through additional products and services and ensuring long-term growth through renewals and deep account engagement.

This is more than a sales role its an opportunity to shape the way brands connect with their customers influence strategic roadmaps and fuel the growth of an industry-leading platform across a high-potential region.

What youll do

Win new partnerships

• Identify and close new business opportunities with mid-market and enterprise companies across the UK and Europe.
• Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
• Guide prospects through a consultative sales process that highlights ROI and strategic value.
• Generate your own pipeline through outbound prospecting strategic relationship-building and active market engagement.

Expand and retain accounts

• Create account plans to align strategy with your clients direction and help internal teams support growth and expanded relationships.
• Cultivate long-term relationships with clients becoming a trusted adviser across multiple teams functions and geographies.
• Execute the land-and-expand strategies close accounts and expand them by selling into additional teams functions and use cases.
• Identify opportunities for growth within existing accounts by aligning Dscouts capabilities to evolving client needs.
• Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.
• Retain and deepen newly closed accounts building trust and demonstrating value from day one.

Secure renewals and drive value

• Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
• Work hand-in-hand with our Renewal Management and Customer Success teams to deliver an outstanding client experience that fuels loyalty and retention.
• Consistently achieve industry-leading renewal rates by advocating for client success.

Lead with insight

• Stay ahead of industry trends and client challenges positioning Dscout as an essential partner in experience research.
• Share client feedback and market intelligence to shape our product strategy and go-to-market approach.
• Help define and execute our EMEA sales vision contributing to the growth and success of the entire team.

Show up in the region

• Live in or around London this role requires regular in-person presence and is not suitable for fully remote candidates or those too far outside of London
• Travel weekly to our London office to collaborate with the sales team and SDR.
• Visit prospects and customers in person across the UK and broader Europe.
• Build real lasting relationships through consistent face-to-face engagement.

What you bring

• A proven track record (5 years) of success in both mid-market and enterprise SaaS sales with experience across new business and existing accounts.
• Expertise in managing complex sales cycles gaining access to senior executives and closing multi-stakeholder deals.
• Demonstrated ability to self-source pipeline and consistently hit both pipe generation and quota targets.
• A track record of landing accounts and expanding them selling into additional teams and growing revenue beyond the initial close.
• Proven ability to retain newly closed accounts and shepherd them through the early stages of the customer relationship.
• A consultative client-first mindset able to uncover strategic needs and translate them into actionable solutions.
• Exceptional communication negotiation and executive presence.
• An entrepreneurial spirit: self-driven adaptable and comfortable operating autonomously in a fast-moving start-up environment.

Of course what is outlined above is an ideal set of expectations; however business needs and other projects and tasks may shift and additional tasks could be assigned at the discretion of your manager.About DscoutDscout is a team of passionate empathetic and curious professionals. As a recognized leader in the Forrester Wave were at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.We prioritize learning sharing and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the worlds most loved brands.It doesnt stop there. When you join the Dscout team you will get:

• A strong and competitive compensation package with a built-in bonus and equity program.
• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO 15 company holidays 12 weeks of paid parental leave 401k match and much more.
• An education stipend to support your growth & development and a remote work stipend.
• A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity including race color religion national origin or ancestry sex gender identity and expression age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law.If you need reasonable accommodations for any part of the employment process please email us at with the nature of your request and your contact information. Well do everything possible to ensure youre well-prepared for success during our interview process while also upholding your privacy including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.When you apply at Dscout we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our.Dscout participates in the E-Verify program in certain locations as required by law.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time however we are unable to hire in the following locations: Montana Hawaii Alaska and Washington DC.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1