Join our Team as a Service Administrator!
Location: Whiteley
Contract: 6 month Fixed-Term Contract
Salary: 26500 Per Annum
Hours: Monday to Friday 08:00 - 17:00
About the role:
The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests including checking for accuracy in terms of quantity description part/model reason type price and condition.
What makes you a great fit:
Experience in shipping and packaging
Strong MS Office skills and confidence using internal systems
Excellent communication both written and verbal
High attention to detail with accuracy in every task
Customer service experience ideally telephonebased
Ability to manage a varied workload and meet deadlines
Professional telephone manner
Solid administration background
Adaptable and proactive with a positive cando attitude
Teamfocused mindset with a willingness to support colleagues
Key responsibilities:
Manage returns and repairs across Mobile IT and Telephony devices
Validate returns including quantities descriptions models pricing and condition
Process goods in and maintain accurate records
Handle quote management and customer communication
Dispatch goods promptly and correctly
Test devices and perform data wiping where required
Create inspection or fault reports and customer invoices
Program devices to meet customer specifications
Maintain correct storage of materials and goods
Keep all system information updated and accurate
Follow company policies processes and procedures
Support internal teams with coordination and communication
Carry out additional duties as required by the line manager
Perks for our People:
Holidays: 25 days bank holidays and buy/sell options
Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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