Location: UK - Nottingham Job-ID: 218493 Contract type: Standard Business Unit: Service Desk
Life on the team
A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early Mid Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenters customers. Responsibilities include Incident investigation and resolution request fulfilment assisting problem investigations identifying and generating support documentation and technical coaching ensuring adherence to agreed standards and procedures.
What youll do
Incident/Request Management 80%
Knowledge Management 20%
What youll need
About us
Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.
We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Required Experience:
IC
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