Digital Operations Manager Loyalty & CRM

VCCP is the global challenger network for challenger brands. With more than 1500 people across 13 offices in North America EMEA and APAC we challenge convention to deliver value for the worlds most ambitious organisations.

We believe transformation happens when everything works together. Thats why we bring specialists from every discipline - strategy AI data media digital experience branding creativity production PR CX CRM employee engagement and beyond - into one fully integrated network.

We were founded on the principles of simplicity collaboration and un-preciousness and weve grown by staying true to them. Today our clients include some of the worlds most recognisable and progressive brands such as Virgin Media O2 Barclays Cadbury Compare the Market Dominos White Claw easyJet Primark and Co-op.

VCCP has topped the AARs annual new business ranking in 13 of the last 14 years and holds multiple Agency of the Year titles. Across every company and every capability we share the same ambition: to challenge ourselves challenge our clients and challenge the industry for the better.

THE ROLE:
This role combines two core responsibilities:
1. Operations Management (Agency & Team Focus).As Operations Manager you will play a central role in ensuring the smooth and effective running ofthe Loyalty & CRM team. Youll create the conditions for great work to happen - optimising
processes managing resources and supporting team growth.

Key responsibilities include:
Resource planning and team coordination to ensure optimal utilisation
Managing and improving team processes workflows and digital tools
Supporting talent acquisition onboarding and new starter inductions
Driving a positive productive working environment across the team
Partnering with department leads to continuously refining operational efficiency

2. Project Management (Client & Delivery Focus)
As a midweight Project Manager you will lead the delivery of key Loyalty and CRM projectsacross a diverse client portfolio. These projects span strategic data-led andproduction-focused initiatives.

Key responsibilities include:
End-to-end project management and delivery ensuring work is on time on budgetand to a high standard
Collaborating closely with Account Management Planning and Data teams
Managing project finances including estimates forecasting utilisation andreconciliations
Working with Heads of Departments to define evolve and embed best practiceprocesses
Building strong relationships with internal teams and clients to deliver impactful work

ABOUT YOU:
Proven experience managing CRM loyalty and data-led projects in an agency orsimilar environment
Strong operational mindset with experience improving team processes and workflows
Confident in managing budgets forecasting and financial tracking
Comfortable working across multiple projects and priorities in a fast-paced environment
Experienced in using a variety of project management methodologies and frameworks
Proactive in driving best practices mentoring others and contributing to teamdevelopment

WHY THIS ROLE
This is a unique opportunity to shape both how work gets done and what gets delivered -combining operational leadership with hands-on project management. Youll have a direct impacton team performance client success and the continuous evolution of our Loyalty & CRMoffering.

If this sounds like you or someone you know then wed love to hear from you!

VCCP DE&I STATEMENT

We believe that DE&I is about creating a strong culture of inclusion within our agency where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender age disability religion belief sexual orientation marital status or ethnicity. If you require any adjustments during the application or interview process please let us know via.

CRIMINAL RECORDS INFORMATION

As part of our onboarding process you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance HR Legal IT or senior management we may be required to verify your declaration with a basic DBS check as well as an Adverse Finance and ID check.

**Please note we try to respond to as many applications as possible but if you do not hear from us within two weeks of submitting your application please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP**

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1