Senior Product Mgr F&B & Retail Systems

Job Title: Product Manager (Retail & EPOS Engineering)
Location: Field Based Regular UK Travel

Contract Type: 12 Month FTC
Salary: Competitive annual salary bonus and benefits

Your Opportunity

Were looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineering solutions across our UK parks. Youll play a pivotal role in evolving how we deliver retail experiences to our guests creating seamless systems that improve efficiency and drive both revenue and guest satisfaction.

This is a unique opportunity to shape a product with a strong hardware and software component working across Digital Operations and Engineering to take solutions from concept through to successful deployment at scale. If youre energised by complex challenges guest-centred innovation and the chance to deliver real impact across multi-site operations this could be the role for you.

What youll be doing

• Lead the product roadmap for Retail & EPOS engineering solutions.
• Deliver digital products that enhance guest experience and support business goals.
• Manage end-to-end product discovery development testing and go-to-market.
• Collaborate with cross-functional teams including Operations Engineering UX and Product colleagues.
• Ensure EPOS and retail products align with brand strategy compliance and user safety.
• Drive successful roll-out across multi-site operations.
• Use data to track outcomes and optimise product performance.
• Partner closely with operations teams to ensure smooth adoption and impact.
• Champion continuous improvement experimentation and innovation.
• Keep guests and owners at the centre of all product decisions.

What wed like you to bring

• Experience rolling out hardware/software products at scale across multi-site businesses.
• Strong background in product management ideally within Retail or EPOS environments (e.g. supermarket EPOS supplier food delivery).
• Knowledge of UX design agile frameworks and product methodologies.
• Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
• Experience working closely with operations teams.
• Excellent communication and stakeholder management skills.
• Ability to analyse competitor products and apply insights.
• Creative problem-solving and the confidence to challenge existing approaches.
• A collaborative guest-centred mindset aligned to our Haven values.
• Flexibility to travel regularly across the UK.

Whats In It For You

• 25 Days Holiday Bank Holidays Holiday Buy Scheme
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena London
• Exclusive discounts with corporate partners
• Exciting career pathways including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we

Were part of an award-winning Bourne Leisure family which includes Haven & Warner Hotels. We have 9000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

Whats it like to work with us

Working with us is ultimately defined by our exceptional people and teams. At Haven we take pride in our Breath of Fresh Air culture which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model meaning 50% of your working week will be spent at the office occasionally on Park or at external events.

What can you expect during the recruitment process

The interview process will be up to 3 stages and may contain a presentation or skills test depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process please let us know.

Diversity equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require including whether a role can be part-time or a job-share.

We genuinely care about every candidates experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying please dont hesitate to reach out to us at

What We Offer

- Holiday allowance that rises with service plus a Holiday Buy Scheme

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena London

- Exclusive discounts with corporate partners

- Exciting career pathways including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
Were committed to fostering a diverse equitable and inclusive workplace and we encourage applicants of all backgrounds to apply.
To get started click apply now and answer a few quick questions which should take 5 minutes. Once submitted a member of our team will be in touch.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1