You'll also have the opportunity to continue performing treatments and stay connected to the part of the industry you love. *As Spa Duty Manager* *what you'll be doing* * Supporting the day-to-day operation of a luxury spa environment * Leading and motivating therapists, spa assistants and reception teams * Delivering treatments when required and maintaining exceptional standards * Managing guest journeys and ensuring outstanding service at every touchpoint * Supporting recruitment, onboarding, training and team development * Monitoring bookings, diary management and spa performance * Assisting with stock control, hygiene standards and facility presentation * Handling guest feedback and resolving issues professionally * Taking ownership of Duty Management shifts and leading the operation in the absence of senior management * Working closely with other hotel departments to deliver memorable guest experiences * What We're Looking For * * Qualified Spa Therapist with recognised industry qualifications * Previous experience as a Senior Therapist, Lead Therapist or Spa Supervisor * Strong knowledge of spa operations and luxury guest service * A natural leader who enjoys coaching and developing others * Excellent communication and organisational skills * Commercial awareness and confidence promoting treatments and retail products * Ability to remain calm and professional in a fast-paced environment * Ambition to progress into a long-term spa management career *We are a collection of unique, independent hotels that put people, wellbeing and guest experience at the heart of everything we do.* At our hotel we want our people to be themselves and that means you.
Join our team and here is what you'll get for being yourself : * Competitive salary and tronc * Staff discounts across our hotels, restaurants and spas * Career progression opportunities within a growing collection * Ongoing training and development * Employee wellbeing support * Friends and family discounts * A supportive and welcoming team culture If you're ready to take the next step from Senior Therapist to Spa Manager of the future, we'd love to hear from you. *What happens next with your Spa Duty Manager application?* Attract our attention with your application and we'll call you.
After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department - Ask all your questions and we will ask you a few too.
If all goes well, you may just become part of the team!
Spa Manager - Warminster • Warminster, Wiltshire, United Kingdom
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