Centre Manager

In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.

Do you have previous management experience and a passion for customer relations?

Can you adapt yourself to deal with changing priorities and varied workstreams?

If so, this could be the role for you...

Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.

This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

About The Role

Centre Manager responsibilities will include:

• Being proactive in achieving and/or exceeding sales targets and operating budgets
• Driving the quality and consistency of customer service
• Ensuring transaction and customer satisfaction targets are achieved
• Efficiently managing any customer complaints
• Effectively managing the team and resources to build a strong reputation for our brand within the local area
• Managing all stock and ordering requirements
• Being involved with the development of the Centre, including PR and marketing to raise business profile

A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

Benefits:

• Company pension with 5% contribution from the company
• Cycle to work scheme
• Employee discount plus free MOT and service annually
• Free on site parking
• Life insurance at three times your salary
• Long service and birthday gifts
• Uniform
• Referral programme

Supplemental pay:

• Bonus scheme paid monthly
• Performance bonus
• Quarterly bonus

Testimonials from our current employees:

Coventry

Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.

Lincoln

After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.

Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!

The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!

Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!

I believe that In N Out is the best place to do that and I look forward for what is still yet to come!

Required Criteria

• Full Driving Licence
• Three Years Management Experience

Desired Criteria

• Automotive service: 2 years (preferred)

Skills Needed

About The Company

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture

We are a Which? Trusted Trader And proud of it.

We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

We will never carry out any additional work unless authorised.

Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Company Benefits

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Work With Charities, Employee of the Month, Employee Recognition Scheme

Salary

£34,000.00 - £38,000.00 per year