Role: Configuration Management Lead / Configuration Manager
Location: Warwick
Experience: 8+years
Work mode: Hybrid
Key Responsibilities
1. Configuration Management Strategy & Governance
• Define and implement the Configuration Management strategy, policies, and processes.
• Establish and maintain the CMDB governance framework aligned with ITIL best practices.
• Ensure standardization of configuration management processes across the organization.
• Drive CMDB maturity and continuous improvement initiatives.
2. CMDB Management & Data Integrity
• Own and maintain the CMDB platform ensuring accuracy, completeness, and consistency of data.
• Define CI classes, attributes, relationships, and lifecycle management.
• Implement processes for CI identification, control, status accounting, and verification/audit.
• Conduct regular audits and reconciliation of CMDB data with discovery tools.
3. IT Asset & Service Mapping
• Manage IT asset lifecycle (hardware, software, cloud resources).
• Enable service mapping and dependency mapping across applications and infrastructure.
• Integrate CMDB with discovery and monitoring tools for real-time updates.
• Ensure alignment between asset management and configuration management.
4. Integration with ITSM Processes
• Collaborate with Incident, Problem, Change, and Release Management teams.
• Ensure CMDB supports impact analysis, root cause analysis, and change risk assessment.
• Enable accurate service impact visibility during outages or changes.
• Drive adoption of CMDB across operations teams.
5. Tools & Automation
• Lead implementation and enhancement of tools such as ServiceNow CMDB, BMC Helix, etc.
• Leverage automation and discovery tools for CI population and updates.
• Define integrations with monitoring, cloud, DevOps, and security systems.
• Improve efficiency through scripting, APIs, and automation frameworks.
6. Reporting & Analytics
• Develop dashboards and reports for CMDB health, data quality, and compliance.
• Track KPIs such as data accuracy, CI completeness, audit compliance, and usage metrics.
• Provide insights for decision-making and operational improvements.
7. Stakeholder & Team Management
• Engage with cross-functional teams (Infrastructure, Cloud, Security, DevOps).
• Act as SME for configuration management processes and toolsets.
• Lead and mentor CMDB analysts and administrators.
• Collaborate with vendors and tool partners.
8. Risk, Compliance & Audit
• Ensure compliance with internal policies and regulatory requirements.
• Support audit activities and provide CMDB evidence as required.
• Identify risks in configuration data and implement mitigation actions.
________________________________________
Required Skills & Competencies
Technical Skills:
• Strong expertise in Configuration Management, CMDB, and IT Asset Management
• Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
• Hands-on experience with tools like ServiceNow CMDB, BMC Remedy/Helix, Micro Focus
• Knowledge of Discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium)
• Understanding of cloud platforms (Azure, AWS, GCP) and hybrid environments
• Familiarity with APIs, automation tools, and scripting (PowerShell, Python)
________________________________________
Functional Skills
• Service mapping and dependency modeling
• Data governance and quality management
• IT Operations and Service Management integration
________________________________________
Leadership Skills
• Strong stakeholder management and collaboration abilities
• Ability to lead cross-functional teams and influence without authority
• Analytical and problem-solving mindset
• Excellent communication and presentation skills
Configuration Management Lead / Configuration Manager • Warwick UK, Warwickshire, United Kingdom
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