Role: SIAM Lead (Service Integration & Management Lead)
Location: Warwick
Experience: 8+years
Work mode: Hybrid
Key Responsibilities
1. SIAM Strategy & Governance
• Define and implement the SIAM operating model, governance framework, and processes.
• Establish end-to-end service accountability across multiple vendors and internal teams.
• Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
• Drive continuous improvement initiatives for service integration efficiency.
2. Vendor & Supplier Management
• Manage relationships with multiple service providers and vendors.
• Define and enforce SLAs, OLAs, KPIs, and governance structures.
• Ensure vendor performance aligns with contractual obligations and business expectations.
• Lead service reviews, vendor scorecards, and escalation management.
3. Service Integration & Delivery
• Ensure seamless coordination across infrastructure, applications, cloud, and security services.
• Own end-to-end service delivery and incident/problem resolution.
• Drive integrated service management processes such as Incident, Change, Problem, and Release Management.
• Ensure cross-functional collaboration across teams.
4. Operational Excellence
• Monitor service performance and ensure adherence to agreed SLAs.
• Drive automation, service optimization, and cost efficiencies.
• Lead root cause analysis and service improvement plans (SIP).
• Implement reporting frameworks and dashboards for stakeholders.
5. Stakeholder Management
• Act as the primary point of contact for senior stakeholders and business units.
• Communicate service performance, risks, and initiatives effectively.
• Align IT services with business priorities and transformation goals.
• Facilitate governance forums and leadership discussions.
6. Risk, Compliance & Security
• Ensure compliance with organizational policies, regulatory standards, and audit requirements.
• Identify risks in multi-vendor environments and implement mitigation strategies.
• Work closely with security and compliance teams to maintain data integrity and protection.
________________________________________
Required Skills & Competencies
Technical & Functional Skills
• Strong expertise in SIAM framework and multi-vendor environments
• Deep knowledge of ITIL (v3/v4) processes
• Experience with ITSM tools (ServiceNow, BMC Remedy, etc.)
• Exposure to Cloud (AWS, Azure, GCP) environments
• Knowledge of DevOps, Agile, and automation practices
________________________________________
Leadership & Behavioral Skills
• Strong leadership, team management, and conflict resolution skills
• Excellent stakeholder and vendor management capabilities
• Strategic thinking and problem-solving mindset
• Strong communication and presentation skills
SIAM Lead (Service Integration & Management Lead) • Warwick UK, Warwickshire, United Kingdom
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