Workplace Co-ordinator

Job Description

We are looking for someone who will provide a world-class, client-facing front of house and facilities management service, ensuring operations run efficiently and professionally.

The role is varied and hands-on, involving FM requests, client requests, liaison with the tech services on-call team, and the management of mail and courier services, while acting as an ambassador for both the client and ISS.

Key Responsibilities

• Act as the primary point of contact for all FM-related matters, promoting and supporting the client helpdesk and driving work orders to completion within SLA.
• Ensure the smooth daily operation of the client site, escalating building and facilities issues to the FM team as required.
• Provide front of house services, including visitor, contractor and security pass management in line with agreed processes and standards.
• Monitor cleaning standards, workplace inspections and meeting room usage, progressing corrective actions where required.
• Deliver meeting room hospitality, including set-up, maintenance, replenishment and clean-down to client standards.
• Manage incoming and outgoing mail, franking, courier collections and confidential waste procedures.
• Support client administration, management reporting, use of site operating systems, and non-contractual services such as travel bookings, publications and mailings.
• Maintain compliance with ISS and client rules, health and safety requirements, confidentiality standards, and professional grooming expectations at all times.

Professional and Personal Competencies/Qualifications

• Proven experience delivering excellent customer service.
• Experience delivering excellent customer service.
• Able to represent ISS at a professional level with senior client stakeholders.
• IT literate with excellent written and verbal communication skills.
• Able to identify and resolve issues to meet or exceed client expectations.
• Calm and level-headed under pressure.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.