Purpose
The Hospitality Assistant plays a key role in delivering warm, professional and engaging service across multiple areas of the club, supporting the restaurant, bar and events operation.
This is a hands-on and varied role, ideal for someone with a good grounding in hospitality who enjoys working across different environments and delivering consistently high standards of guest experience. You will support the wider team across food and beverage service, member interaction and events, while continuing to broaden your skills within a private members club environment.
Key Responsibilities
Guest Experience & Service
• Deliver warm, friendly and attentive service to members and guests
• Support service across restaurant, bar and event spaces as required
• Build positive relationships with members, creating a welcoming environment
• Maintain strong product knowledge across food, drinks and club offerings
• Confidently assist guests with recommendations and service requests
• Ensure high standards of presentation and professionalism at all times
Restaurant, Bar & Events Support
• Support table service, bar service and event operations across the club
• Assist with setting up and resetting spaces for service and events
• Support smooth day-to-day operations during busy service periods
• Help maintain efficient communication between front of house, kitchen and events teams
• Assist with opening and closing duties where required
• Adapt confidently between different styles of service and operational areas
Operational Standards
• Maintain high standards of cleanliness and organisation across FOH and BOH areas
• Ensure all service stations remain stocked and service-ready
• Follow all health & safety, food hygiene and licensing procedures
• Support accurate handling of payments and operational procedures
• Report maintenance or operational issues promptly
Team & Culture
• Work collaboratively with the wider hospitality and events teams
• Contribute positively to team culture and guest experience
• Be open to feedback, training and ongoing development
• Demonstrate flexibility and willingness to learn across different areas of the business
• Represent the values and standards of the club at all times
Skills & Experience
• Previous experience within hospitality, restaurant, bar or events environments
• Good all-round understanding of hospitality operations
• Passion for guest experience and quality service
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced and varied environment
• Interest in developing skills within a private members club setting
Key Competencies
• Warm, engaging and personable
• Adaptable and flexible approach
• Positive and team-oriented
• Calm under pressure
• Organised and reliable
• Enthusiastic about learning and development
Benefits
Hospitality Assistant • London, England, United Kingdom
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