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Test Triangle
Enterprise ArchitectTest Triangle • London, England, UK
Enterprise Architect

Enterprise Architect

Test Triangle • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

Enterprise Architect (Onsite Lead) Agentic IVR (Banking)

Role Summary

We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management acting as a trusted advisor to senior business and technology stakeholders.


Key Responsibilities

  • Serve as the primary onsite liaison for banking stakeholders building strong trust-based relationships across business operations and IT.
  • Lead Agentic IVR architecture design using GCP (CXAS Dialogflow CX ADK Vertex AI Apigee) for banking use cases such as customer servicing fraud checks payments and loan inquiries.
  • Translate business goals into secure compliant and scalable AI-driven conversational solutions.
  • Drive CX transformation and automation strategy aligned with regulatory requirements.
  • Ensure seamless integration with core banking systems and CCaaS platforms.
  • Establish governance compliance and AI guardrails (data privacy auditability explainability).
  • Oversee delivery teams ensuring quality performance and resilience.

Key Skills

  • Strong banking domain expertise (retail lending payments contact center)
  • Expertise in Conversational AI / IVR and GCP architecture
  • Knowledge of Agentic AI RAG and API-led integrations
  • Exceptional stakeholder engagement and influencing skills

Experience

  • 1218 years in enterprise architecture / solution design
  • Proven experience in onsite client-facing roles in banking programs
  • Hands-on delivery of IVR / Contact Center / Conversational AI transformations
  • Experience with large-scale digital transformation in regulated environments
  • Track record of engaging executive stakeholders and driving CX initiatives

Preferred Qualifications

  • Experience working with Tier-1 banks or financial institutions
  • Strong understanding of banking regulations (e.g. data privacy PCI-DSS GDPR equivalents)
  • Exposure to CCaaS platforms (Google CXAS/CES Genesys NICE Amazon Connect)
  • Experience in multi-agent orchestration / agentic frameworks
  • Familiarity with AI governance risk management and model validation frameworks

Certifications

  • Google Cloud Professional Architect (Mandatory/Preferred)
  • Google Professional Machine Learning Engineer
  • Certifications in Conversational AI platforms (Google CES Dialogflow CX or equivalent)
  • TOGAF / Enterprise Architecture certifications





Employment Type : Full Time
Experience: years
Vacancy: 1
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Enterprise Architect • London, England, UK

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