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Test Triangle
Voice AI lead ArchitectTest Triangle • London, England, UK
Voice AI lead Architect

Voice AI lead Architect

Test Triangle • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

Voice AI Lead Architect (Data Architecture) Banking

Role Summary

We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI data strategy and customer engagement acting as a trusted advisor to drive intelligent data-driven IVR transformation.


Key Responsibilities

  • Act as the onsite Voice AI and Data Architecture lead building strong relationships with banking stakeholders across business data and IT teams.
  • Design and deliver Voice AI / Agentic IVR solutions leveraging:
    • Google CES/CXAS Dialogflow CX / CCAI
    • Vertex AI (LLMs RAG agent frameworks)
  • Define and implement enterprise data architecture for Voice AI:
    • Conversation data pipelines (real-time batch)
    • Integration with data lakes warehouses (BigQuery)
    • Customer 360 and contextual data enablement
  • Build RAG-based knowledge systems integrating structured and unstructured banking data.
  • Architect data-driven decisioning for voice agents (personalization next-best action fraud detection signals).
  • Ensure integration with core banking CRM and analytics platforms.
  • Establish data governance lineage quality and compliance frameworks (GDPR PCI-DSS).
  • Drive conversation analytics observability and feedback loops to continuously improve AI performance.

Key Skills

  • Strong expertise in Voice AI / Conversational AI architecture
  • Deep knowledge of Data Architecture (data lakes pipelines streaming analytics)
  • Experience with GCP data stack (BigQuery Pub/Sub Dataflow Cloud Storage)
  • Understanding of RAG embeddings and knowledge retrieval frameworks
  • Strong stakeholder engagement and consulting skills

Experience

  • 1218 years in architecture with focus on data AI platforms
  • Proven experience in Voice AI / IVR / Contact Center transformation programs
  • Hands-on experience designing enterprise data platforms in banking
  • Experience working in regulated financial environments
  • Track record of driving data-driven CX transformation initiatives

Preferred Qualifications

  • Experience with Customer 360 real-time personalization and behavioral analytics
  • Exposure to multi-agent AI architectures and tool invocation frameworks
  • Experience with CCaaS platforms (Google CES/CXAS Genesys NICE Amazon Connect)
  • Strong understanding of AI/ML lifecycle MLOps and data governance
  • Experience working with Tier-1 banks or large financial institutions

Certifications

  • Google Cloud Professional Data Engineer (Highly Preferred)
  • Google Professional Cloud Architect
  • Google Machine Learning Engineer
  • Certifications in Conversational AI (Dialogflow CX or equivalent)
  • TOGAF / Enterprise Architecture certifications
  • Data certifications (good to have): CDMP Databricks Snowflake



Employment Type : Full Time
Experience: years
Vacancy: 1
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Voice AI lead Architect • London, England, UK

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