Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
· reflecting a credible and professional Brand image to all internal and external consumers at all times
· maximising sales through selling, providing excellent service and retail standards
· contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
· Understand daily/weekly targets
· Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
· Keep up to date with competitor activities and missed opportunities
· Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
· Deliver the Brand Strategy, ensuring the delivery of an effective local plan
· Plan and implement local marketing & events initiatives, aligned to Retailer activity.
· Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
· Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
· Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
· Use digital tools to ensure knowledge is kept up to date
· Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
· Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
· Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
· Review retail standards on a daily basis ensuring they are maintained to the required standard
· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
· Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
· Ensure all information requests are fulfilled accurately, within deadlines set
· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
· Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
· Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
· Manage daily replenishment, taking appropriate action where necessary
· Maximise sales performance by utilising all commercial reports before making commercial decisions
· Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
· Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
· Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
· Identify trends and make suggestions to enhance product performance.
Qualifications
. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development
· Commercial understanding and awareness of industry
· Effective communication, organisation and prioritisation skills
Boots Bon Accord Aberdeen Multi Brand Fragrance Specialist • Aberdeen,GB-ABE,United Kingdom
A fashion retail business in Aberdeen is seeking an experienced Assistant Manager to lead operations and ensure exceptional customer service.The ideal candidate will have a strong retail background... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
A leading food delivery company in the UK seeks a Field Sales Executive to establish partnerships with restaurants in Aberdeen and Inverness.The role involves prospecting new restaurant partners, p... Show more
As a Fragrance Advisor, you will represent Estée Lauder Companies and its luxury fragrance brands, delivering an exceptional customer experience through expert product knowledge, personalized servi... Show more
Team Member - Aberdeen Union Square.JOIN THE CHOPSTIX REVOLUTION as Team Member!.Embark on an Epic Journey with Chopstix - Where Flavour Meets Fun!.Are you ready to spice up your career in a dynami... Show more
A leading healthcare company in the UK is seeking an Optometrist in Aberdeen to deliver outstanding patient care using the latest technologies.In this role, you will lead clinics, provide specialis... Show more
Bennett And Game Recruitment is seeking a Senior Property Manager in Aberdeen to lead a diverse portfolio with a focus on customer excellence.You will engage with customers and contractors, coordin... Show more
Do you want to build and run your own business, without the financial risk of starting out alone?.MKM is the UK’s largest independent builders’ merchant, with over 143 branches nationwide and a rep... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
MKM Building Supplies Limited is seeking entrepreneurial individuals to build and run their own branch in the plumbing and heating sector in Aberdeen City, Scotland.This unique role combines a chan... Show more
Westhill, Aberdeenshire with hybrid working.Please note that this role requires security checks.As a communications and engagement specialist, you will be instrumental in driving JFD's Defence mark... Show more
Retail Optical Assistant - Vision Express.Where customer service meets premium eyewear and med-tech innovation.Are you looking for a retail role in eye care where you can grow, learn, and make a di... Show more
Spa Elite Recruitment is seeking experienced Spa, Beauty & Massage Therapists for temp positions in luxury spas and hotels in Aberdeen and nationwide.Enjoy flexibility, weekly pay, and unprecedente... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
Gravity Recruit Limited is seeking a strong Store Manager for our Aberdeen client.You will lead by example to drive furniture sales, deliver exceptional customer experiences and motivate a team to ... Show more
Building a sustainable tomorrow.At BAM, we are currently recruiting for a Social Sustainability Manager to join our Scotland team, based in either Aberdeenshire or Inverness.In this role, you will ... Show more
Building a sustainable tomorrow.At BAM, we are currently seeking a Social Sustainability Coordinator to join our Scotland team, based in either Aberdeenshire or Inverness.In this role, you will sup... Show more
Euro Car Parts Limited is hiring a Branch Manager in Aberdeen City to drive performance and lead a dedicated team.You'll manage all aspects of branch operations, from sales to customer satisfaction... Show more
Assistant Manager | Aberdeen | Fashion Retail | £28,500 + Bonus.This is an exciting opportunity to join a growing fashion retail business in Aberdeen, where your leadership will play a key role in ... Show more
A leading home improvement retailer is seeking a part-time Showroom Advisor in Aberdeen to assist customers with kitchen and bathroom projects.You will provide inspirational designs, coordinate pro... Show more
