Head Ghillie (Concierge)

Head Ghillie (Head Concierge)

Location: The Fife Arms Hotel, Braemar,
Scotland

Awarded
Condé Nast Traveler Triple Crown and holder of 2 Michelin Keys, the Fife Arms
is one of Scotland’s most celebrated hotels. We are seeking an exceptional Head
Ghillie (Head Concierge) to lead and inspire our Concierge team at the Fife
Arms.

This is a rare opportunity to shape
and deliver truly individual, immersive guest experiences in one of the world’s
most distinctive luxury hotels. Combining a passion for service with strong
commercial instinct, you will elevate every stage of the guest journey—while
driving revenue through curated experiences, partnerships, and bespoke
services.

Working closely with the Deputy
General Manager, Front of House Manager, and Reservations & Revenue
Manager, you will position the Ghillie team at the heart of the guest
experience, acting as both host and storyteller for everything the hotel and
local area have to offer.

Key Responsibilities

Leadership and Operations

• Lead
  and inspire the Ghillie (Concierge) team, ensuring seamless daily
  operations


• Maintain
  exceptional service standards, presentation, and professionalism


• Oversee
  the Head Driver and driving team, ensuring a premium experience across all
  transport services

Guest Experience

• Deliver
  intuitive, personalised service, anticipating guest needs at every
  touchpoint


• Build
  and share expert knowledge of the hotel, local culture, heritage, and
  experiences


• Create
  memorable, meaningful experiences that define each guest’s stay

Commercial Performance

• Drive
  revenue across experiences, transport, and third-party partnerships


• Ensure
  all offerings are commercially viable, competitively priced, and aligned
  with business targets


• Identify
  opportunities to maximise guest spend through thoughtful upselling

Partnerships and Experiences

• Build
  and nurture relationships with best-in-class local suppliers and partners


• Curate
  distinctive, high-quality experiences that set the hotel apart


• Regularly
  review performance to ensure both quality and profitability

Team Development

• Coach
  and develop the team to deliver exceptional service and commercial results


• Deliver
  training in product knowledge, storytelling, and sales techniques


• Monitor
  performance and support continuous improvement

Compliance and Operations

• Ensure
  full compliance with Health and Safety and company standards


• Manage
  supplier compliance, equipment, and departmental resources


• Support
  duty management responsibilities when required


• Oversee
  vehicle standards and staff shuttle operations in collaboration with the
  Head Driver

About You

You are a dynamic and creative
hospitality professional who thrives in a luxury environment and leads with
confidence and authenticity.

• Proven
  experience in a similar role within a luxury hotel or resort


• Strong
  commercial awareness with a track record of driving revenue


• Inspirational
  leadership style with the ability to develop high-performing teams


• Exceptional
  communication, organisation, and problem-solving skills


• Passion
  for delivering unique and memorable guest experiences


• High
  attention to detail with a proactive, hands-on approach


• Strong
  IT skills (Microsoft 365 essential; Opera Cloud advantageous)


• Knowledge
  of LQA / Forbes standards (preferred)


• Resilient,
  adaptable, and comfortable working under pressure


• Full,
  clean UK driving licence


• Right
  to work in the UK (visa sponsorship not available)

What You’ll Enjoy

• Competitive
  salary plus TRONC and service charge (c. £4,750 per year)


• 30
  days’ paid holiday


• Complimentary
  annual stay for you and a guest


• Discounted
  gym and golf membership, plus access to Scotland’s first PT Pod


• Life
  assurance and enhanced pension scheme


• Complimentary
  meals and drinks on duty


• Generous
  staff discounts across Artfarm locations


• Health
  and wellbeing support (Health Cash Plan and EAP)


• Tailored
  learning and career development opportunities

About The Fife Arms

Part of Artfarm, the Fife Arms is a
world-renowned destination where art, culture, and hospitality come together.
With 47 individually designed rooms, award-winning dining, and immersive guest
experiences rooted in Scottish heritage, the hotel offers something truly
distinctive.

Ready to be part of something
extraordinary?

Apply today and help shape
unforgettable experiences at the Fife Arms.