Talent.com
Everywhen
Contact Centre CoachEverywhen • England, United Kingdom
Contact Centre Coach

Contact Centre Coach

Everywhen • England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
Are you passionate about delivering exceptional customer experiences while developing high‑performing teams? We’re looking for a Contact Centre Operations Coach to join our dynamic and supportive team. This role provides a balanced mix of customer engagement and team development. You’ll spend approximately half your time liaising directly with customers—building relationships, driving retention, and delivering outstanding service. The remaining half of your role will focus on coaching and supporting contact centre teams, embedding best practices, strengthening capability, and fostering a culture of continuous improvement. What You’ll Be Doing Building strong rapport with customers and ensuring a positive experience Supporting customer retention through effective communication and problem‑solving Coaching advisors to enhance capability, confidence, and performance Embedding quality standards and best practices across the team Identifying training needs and supporting development plans Encouraging a positive, customer‑centric culture What We’re Looking For A passion for both customer service and developing people Strong communication and coaching skills Experience in a contact centre or customer‑facing environment A positive, people‑focused approach Someone who thrives in a varied, fast‑paced role Organised, proactive, and committed to continuous improvement Why You’ll Love Working With Us A supportive and collaborative working environment Opportunities to develop your skills and progress your career A role where you can directly influence both customer satisfaction and team success A dynamic blend of customer interaction and coaching responsibilities #AIB #LI-RK1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page
Create a job alert for this search

Contact Centre Coach • England, United Kingdom

Similar jobs

Centre Manager: Drive Commercial Growth & Guest Experience

Andersen James GroupEngland, GB
Full-time

Andersen James Group is seeking an experienced Centre Manager to lead the performance, operations and customer experience of a high-profile leisure and retail destination in the South West of Engla... Show more

 • Promoted

Mental Health & Community Support Champion

5 Star RecruitmentEngland, GB
Full-time

A leading recruitment agency is looking for a Support Worker to assist individuals with mental health needs in the United Kingdom.The role involves enhancing the quality of life for service users t... Show more

 • Promoted

Centre Manager

NSX AdventureEngland, GB
Full-time

Are you a highly organised individual? Do you have experience working at a Summer School before? Do you pride yourself on being able to manage a team, leading by example?.If you answered yes to any... Show more

 • Promoted

Home Improvement Sales Consultant | Uncapped Commission & Training

RecruiterwiseEngland, GB
Full-time

Recruiterwise is helping a Hampshire-based home improvement company recruit a Sales Consultant to attend pre-booked home appointments, perform assessments, and prepare quotes.No cold calling and al... Show more

 • Promoted

Head of Customer Success: Strategic Growth & Retention

TMP Worldwide UKEngland, GB
Full-time

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement.This senior role involves leading the Customer Success function... Show more

 • Promoted

Claims Team Leader — Hybrid, Coaching & Growth

TescoEngland, GB
Full-time

Tesco is seeking a Claims Team Leader to join their Claims Customer Service Team in Newcastle.You will lead your team to ensure effective management and resolution of claims while delivering except... Show more

 • Promoted

NQ Dispute Resolution Solicitor – Growth & Training (Kent)

Alford & BishopEngland, GB
Full-time

Alford & Bishop is seeking a NQ Dispute Resolution Solicitor to join their Kent team.You will handle a broad range of disputes across contractual, commercial and property matters, advising individu... Show more

 • Promoted

Helpdesk Team Lead: Coach, Coordinate & Report

Arcus SolutionsEngland, GB
Full-time

Arcus Solutions in Redditch is seeking a permanent Team Manager to lead a small helpdesk, coaching and mentoring the team to provide front line support to our client.You’ll receive, process and sch... Show more

 • Promoted

Teaching Assistant - Mental Health

AcademicsBanbury, ENG, GB
Full-time

Teaching Assistant - Mental Health (Full-Time, ASAP or September Start).Pay: £90-£110 per day.Are you passionate about supporting young people with mental health and special educational... Show more

 • Promoted

Agile Coach

Consulting PointEngland, GB
Full-time

This range is provided by Consulting Point.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Consulting Point.A... Show more

 • Promoted

Childrens Centre Deputy Manager

Swan Family Centres LimitedBinley, United Kingdom
Full-time +2

Children's Contact Centre Deputy Manager.Tuesday-Saturday (including bank holidays).This is initially a temporary position for 6 months, with the potential to become permanent subject to business n... Show more

 • Promoted • New!

Fast Fit Centre Manager: Lead Team, Drive Service & Growth

Perfect PlacementEngland, GB
Full-time

Perfect Placement are seeking a Fast Fit Centre Manager for a well-established automotive service chain with multiple nationwide locations.The role is based in Warrington, Cheshire, offering clear ... Show more

 • Promoted

Home Sales Consultant: Uncapped Commission & Training

First home improvementsEngland, GB
Full-time

First home improvements is seeking a motivated Sales Consultant (Full‑Time) in Hampshire & Surrounding Areas.You will attend pre‑booked appointments at customers' homes to assess needs and provide ... Show more

 • Promoted

Senior Coach Development Officer

Loughborough UniversityLoughborough, England, GB
Full-time +1

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together.The diverse backgrounds, characteristics and opinions within our comm... Show more

 • Promoted

Customer Relationship Manager

Barchester HealthcareBanbury, ENG, GB
Full-time

Salary £45,000 plus commission.Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.We are looking for a professional sales professional who will s... Show more

 • Promoted

Blinds and Curtains Installer

Hillarys BlindsWoodstock, United Kingdom
Part-time

A flexible opportunity that works around you whether you're looking for Full or Part-Time.Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments.Our networ... Show more

 • Promoted • New!

Coach Driver

IntSol RecruitmentBanbury, United Kingdom
Full-time +1

Full-Time & Part-Time Opportunities Available.We are currently recruiting experienced.This is an excellent opportunity for professional Coach Drivers looking for flexible work with competitive rate... Show more

 • Promoted • New!

Driving Instructor - Free Training

My Four WheelsBanbury, Oxfordshire, UK
Full-time +1

Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star r... Show more

 • Promoted

Hybrid Sales Director – Outsourced Contact Centre Solutions

SS&C TechnologiesEngland, GB
Full-time

A leading global technology firm is seeking a driven Sales Director to lead new client acquisition in their outsourced contact centre solutions.The role offers autonomy, a flexible hybrid work mode... Show more

 • Promoted

Wellbeing Coach for Reintegration & Growth

SeetecEngland, GB
Part-time +1

Seetec is recruiting a Part Time Personal Wellbeing Coach to support offenders in custody and reintegration, focusing on wellbeing and lifestyle to build skills and confidence for life in the commu... Show more