Patient Services Support Manager

University Hospitals Plymouth is seeking an enthusiastic and motivated professional to become a key member of our Facilities Leadership Team within Hotel Services Management. This is an exciting opportunity to play a central role in shaping and delivering high-quality facilities services at our brand new Diagnostics Centre in Plymouth city centre, directly supporting clinical excellence and enhancing the patient experience. In this pivotal role, you will lead the day-to-day delivery of essential services including cleaning, portering, linen, waste, and administrative support – ensuring safe, efficient, and professional environments for patients, staff, and visitors. Working in close partnership with clinical and non-clinical colleagues, you will help create a seamless, responsive service that underpins outstanding care. As part of our wider Site Services Directorate, you will also contribute to meaningful service improvement initiatives, bringing innovation, leadership, and a commitment to excellence. If you thrive in a fast-paced, people-focused environment and are passionate about leading teams that make a genuine impact, this is your opportunity to help shape the future of facilities services in a modern healthcare setting. Preference will be given to internal Trust staff, as well as Priority and At Risk status including NHS At Risk staff throughout Devon who can display recent relevant experience as dictated by the Person Specification. Main duties of the job The post holder will be part of a team responsible for the leadership and operational management of all hotel services provided to UHP. Specifically, the post holder will provide support to the Patient Services Managers responsible for the operational management of hotel services provided across UHP including all relevant peripheral sites. The post holder will be responsible for supporting the delivery of operational performance targets and the achievement of relevant local and national standards as appropriate. The post holder will line‑manage the supervisory team responsible for the allocation of staff and ensure that a professional service is delivered cost effectively, flexibly and which meets regulatory standards and patient expectations. This will involve working closely with Matrons, Ward and Department Managers, Infection Control and other stakeholders to ensure the agreed service levels are provided and maintained. As part of the wider Site Services Team the post holder will take part in and support service improvement activities across Site Services and more locally within Hotel Services. The post holder will also be responsible for the implementation of all Trust policies. This shall include implementing any amendments to local departmental policies and procedures which may be required because of changes in legislation/national guidance or part of service improvements. About us We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust offers opportunities for career development in a highly progressive working environment, all in a vibrant, modern city with a historic reputation for adventure. Job responsibilities PRIMARY DUTIES & AREAS OF RESPONSIBILITY CORPORATE * To provide strong and visible leadership of hotel services staff within the department as a whole and within the wider organisation. * To work with the management team on the formulation of the wider Service Development Plans and cost saving initiatives and lead on their implementation within areas of responsibility. * To take the lead on Service Development initiatives within post holders specific areas of responsibility, from the planning stage to implementation, and be accountable for their continued review and development. * To assist the management team to lead and co-ordinate the performance agenda including finance, activity, performance, national and local standards, workforce, quality/safety. * To ensure effective leadership and line management arrangements are in place for all staff. * To adhere to the standards laid down in the NHS Code of Conduct for Managers and at all times act in a manner that reflects and promotes the values of the Trust. * To work closely with other colleagues from the management team, cross covering as appropriate to achieve improvements in the quality and efficiency in delivery of services. * To act as a positive role model to promote a professional and well‑motivated workforce. * To ensure that all Trust Policies and Procedures are adhered to. * To undertake projects as required. * To act as an Ambassador for the Trust at all time. For further details please see attached JD&PS. Person Specification Qualifications * Vocational level 4 qualification or equivalent plus demonstrable experience and proven knowledge acquired through training and demonstrable experience in a relevant field. * Level 3 Food Safety and willingness to progress to Level 4. * Level 4 Food Safety. Knowledge & Experience * Significant demonstrable experience and record of success in a management or supervisory role within an hospitality, cleaning and catering environment. * In-depth proven knowledge of Food Safety and Health & Safety legislation including HACCP, risk assessment and COSHH. * Proven knowledge of full range of work procedures, practices and equipment for cleaning and catering including food hygiene processes and auditing. * Demonstrable experience of implementing policy and procedures to improve customer safety and experience. * Proven knowledge of National Standards of Healthcare Cleanliness 2021 and Hospital Food Standards. * Proven evidence of successful service development/improvement. * Influencing and negotiation skills; ability to gain cooperation of staff at all levels. * Able to coordinate workflows and advise on the development of staff rotas and work schedules. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. J-18808-Ljbffr