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Alchemy Global Talent Solutions
Branch ManagerAlchemy Global Talent Solutions • Leeds, England, United Kingdom
Branch Manager

Branch Manager

Alchemy Global Talent Solutions • Leeds, England, United Kingdom
16 days ago
Job type
  • Full-time
Job description

A leading Removals company in Leeds is seeking an experienced Branch Manager to oversee daily removals operations, drive commercial growth, and lead high-performing removals team. This is an excellent opportunity for a results-driven professional with proven experience in the removals & relocation industry, particularly within household goods (HHG) services. The successful candidate will play a key role in delivering exceptional removals services while ensuring operational efficiency, customer satisfaction, and branch profitability.


Key Responsibilities:

  • Oversee the day-to-day operations of the Leeds moving & removals branch
  • Manage operational teams including drivers, removals operatives, co-ordinators, estimators, and warehouse staff
  • Ensure all household goods (HHG) moving & removals projects are completed efficiently and on schedule
  • Drive branch profitability through effective budgeting, cost control, and operational planning
  • Develop and maintain strong relationships with private removals customers and key accounts
  • Monitor KPIs, service standards, and operational performance across all moving & removals activities
  • Ensure compliance with health and safety regulations, transport legislation, and moving & removals industry best practice
  • Coordinate fleet utilisation, scheduling, and resource allocation to maximise operational efficiency
  • Support business development initiatives and identify opportunities for revenue growth within the Leeds removals market
  • Handle escalated customer service issues and ensure high levels of customer satisfaction
  • Recruit, train, mentor, and performance manage branch employees within removals operations
  • Collaborate with senior leadership on operational strategy, process improvements, and service delivery enhancements


Key Skills & Experience:

  • Previous management experience within the moving, removals and relocation sector.
  • Strong knowledge of household goods (HHG) removals operations
  • Proven leadership experience managing multi-functional operational teams
  • Excellent organisational, customer service, and problem-solving skills
  • Strong commercial awareness with experience managing budgets and operational performance
  • Knowledge of UK transport compliance, health and safety, and fleet operations preferred
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Branch Manager • Leeds, England, United Kingdom

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