Talent.com
Donnelly Group
Customer Service Coordinator TLNT1_NIDonnelly Group • Londonderry, County Londonderry, GB
Customer Service Coordinator TLNT1_NI

Customer Service Coordinator TLNT1_NI

Donnelly Group • Londonderry, County Londonderry, GB
20 days ago
Job type
  • Full-time
Job description
We are currently recruiting a Customer Service Coordinator to join our Campsie team. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives. Responsibilities: Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions. Schedule and manage service appointments, including vehicle drop-offs and collections. Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines. Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes. Build and maintain strong customer relationships to encourage repeat business. Promote and recommend relevant products, services, packages, and retail options where appropriate. Coordinate with technicians regarding parts ordering and communicate any delays to customers. Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction. Process payments and maintain accurate service records and documentation. What We're Looking For Previous two years experience in a customer facing, or administrative role. A customer service champion with excellent communication skills. Strong organisational abilities and attention to detail. A team player who thrives in a busy, fast-paced environment. What We Offer Market-leading salary plus performance-related bonus 30 days annual leave Pension provision Life insurance cover Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme Cycle to Work Scheme Long Service Awards Enhanced maternity & paternity leave Job security, work-life balance, and clear career progression opportunities Additional Information This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process. Equal Opportunities Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

TLNT1_NI

Create a job alert for this search

Customer Service Coordinator TLNT1_NI • Londonderry, County Londonderry, GB

Similar jobs

Field Sales Representative

Virgin Media O2Londonderry, NIR, GB
Full-time

About the roleAs a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real d... Show more

 • Promoted

Store Manager

BARNARDOSLondonderry, Londonderry, GB
Full-time

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nu... Show more

 • Promoted

Mammography QA/QC & MQSA Compliance Coordinator

Memorial Regional HealthCraig, Northern Ireland, GB
Full-time

Memorial Regional Health in Northern Ireland seeks a Radiologic Technologist for a Temporary PRN Position.You will manage the women's health section of radiology, ensuring compliance with FDA guide... Show more

 • Promoted

02745/25 - Student Services Support Officer

North West Regional CollegeDerry/Londonderry, Northern Ireland, GB
Temporary

The College is seeking applications for a Student Services Support Officer at our Springtown Campus, fixed term, maternity cover post, until July 2026.The post holder will provide a range of suppor... Show more

 • Promoted

Internal Sales Executive

REXELDerry/Londonderry, Northern Ireland, GB
Permanent

Experience Level (for career site): Early Professional.Are you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter... Show more

 • Promoted

WCA Nurse Assessor

Donard Recruitment LtdOmagh, NIR, GB
Full-time +1

WCA Nurse AssessorTake on a new challenge and further your career as a WCA Functional Specialist!This is an exciting hybrid working opportunity for Nurses, Physiotherapists, Occupational Therapists... Show more

 • Promoted

MRI CT TECHNOLOGIST

Memorial Regional HealthCraig, Northern Ireland, GB
Full-time

Position Classification: Non-Exempt.Position‑Specific Performance Expectations, Duties, and Responsibilities.Performs MRI procedures at a tech level in accordance with protocols.Demonstrates advanc... Show more

 • Promoted

Product Quality Engineer (ETO) - Cross-Functional Quality Leader

VertivDerry/Londonderry, Northern Ireland, GB
Full-time

Vertiv is seeking a Product Quality Engineer (PQE) in Derry/Londonderry.This role will support major Engineer-to-Order (ETO) projects by ensuring customer requirements are met throughout the projec... Show more

 • Promoted

Team Lead

Bryson Charitable GroupStrabane, Northern Ireland, GB
Full-time

Temporary 6-Month FTC with possible extension.Primarily Field based in Waterside, Cityside, Limavady & Strabane areas as required.Arrange initial visits to service user homes and completion of Serv... Show more

 • Promoted

Field Lead, Domiciliary Care (6-Month FTC)

Bryson Charitable GroupStrabane, Northern Ireland, GB
Full-time

Bryson Charitable Group is seeking a Temporary Field Worker for a 6-month FTC in the Limavady area.The role involves initial visits, assessing service users' needs, and conducting annual monitoring... Show more

 • Promoted

Field Service Engineer – Heavy Plant & Equipment

Fusion People LtdOmagh, Northern Ireland, GB
Full-time

Fusion People Ltd is seeking a Field Service Engineer to service mobile crushers, screeners and associated equipment across Northern Ireland, with travel required from the Omagh HQ.The role involve... Show more

 • Promoted

System Engineer

VertivDerry/Londonderry, Northern Ireland, GB
Full-time

EPMS + Automation Systems Engineer – role involves designing, implementing, testing, and maintaining automation and control systems that meet customer requirements, industry standards, and internal... Show more

 • Promoted

Field Service Engineer

Fusion People LtdOmagh, Northern Ireland, GB
Permanent

Northern Ireland - Must be willing to travel (HQ in Omagh).Carry out planned preventative maintenance (PPM) on mobile crushers, screeners, conveyors and associated equipment.Diagnose and repair mec... Show more

 • Promoted

PRN Certified Nursing Assistant | Patient Care & Support

Memorial Regional HealthCraig, Northern Ireland, GB
Full-time

Memorial Regional Health is offering a PRN position for a Certified Nursing Assistant in Craig, Northern Ireland.The role involves monitoring patient conditions, performing nursing tasks, and ensur... Show more

 • Promoted

Contracts Manager (Building Services)

Ernest Gordon RecruitmentLondonderry, NIR, GB
Full-time

Contracts Manager (Building Services).Training + Progression + Car Allowance + Company Car + Flexitime Private Medical.Are you a Contracts Manager or Project Manager from the Building Services or M... Show more

 • Promoted

Customer-Centric Store Leader

Virgin Media O2Derry/Londonderry, Northern Ireland, GB
Full-time

Virgin Media O2 is seeking an Assistant Store Manager to lead a team in delivering outstanding customer experiences and retail excellence.You will coach and develop colleagues, set direction, and e... Show more

 • Promoted

Coffee Equipment Field Service Engineer

QUINTESSENTIAL BRANDS UK GROUP LTDDerry/Londonderry, Northern Ireland, GB
Full-time

Quintessential Brands UK Group Ltd in the United Kingdom is seeking a proactive Field Service Engineer to repair and service coffee equipment across a wide geographic area, delivering first-time fi... Show more

 • Promoted

Customer Service Assistant - Omagh

BoyleSportsOmagh, Northern Ireland, United Kingdom
Full-time
Quick Apply

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.The day to day of the role will be to assist the S... Show more

Customer Success Lead - Drive Adoption & Growth

MetaComplianceDerry/Londonderry, Northern Ireland, GB
Full-time

A technology firm in Derry/Londonderry is seeking a Customer Success Manager to build strong relationships with customers and enhance product adoption.You will help clients achieve their goals and ... Show more

 • Promoted

NETWORK ENGINEER-FT

Memorial Regional HealthCraig, Northern Ireland, GB
Full-time

Benefits: Medical, Dental, Life, Retirement, Paid Time Off.Essential Functions And Basic Duties.Position-Specific Performance Expectations, Duties, And Responsibilities.Installs, supports, and main... Show more