Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonisation, helping customers reduce emissions and operate more efficiently across industries such as data centres, healthcare, and manufacturing.
With over 140 years of expertise, we combine advanced technology, lifecycle services, and a leading field organisation to deliver real-world results and drive performance where it matters most.
As part of Johnson Controls, Password Services delivers high-quality HVAC service and installation solutions across the UK.
We are seeking an experienced HVAC Installation Operations Manager to lead the overall performance of the Password Services installation business, with full accountability for delivery, customer relationships, and commercial outcomes.
What You Will Do
You will take ownership of installation operations, including P&L performance, delivery, and business growth. Leading a team of engineers, coordinators, and project managers, you will ensure strong performance, customer satisfaction, and high-quality delivery.
This is a hands-on leadership role combining operations, customer engagement, and business development, working closely with clients to drive service excellence and identify new opportunities.
Key Responsibilities
Full P&L accountability for installation operations
Lead and develop a multi-disciplinary team
Oversee installation delivery, ensuring commercial, quality, and HSE compliance
Build and maintain strong customer relationships
Identify and develop new business opportunities
Drive performance and continuous improvement
Working Pattern
Based within commuting distance of Droitwich
Minimum 3 days in the office
Regular travel to customer sites
What We’re Looking For
Essential
HVAC operations or senior service management experience
Strong track record managing P&L and performance
Experience delivering HVAC installation projects
Leadership of multi-disciplinary teams
Commercial awareness and customer focus
Preferred
Background in HVAC service or installation
Experience in customer-led environments
Knowledge of long-term contracts or frameworks
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HVAC Operations Manager • Birmingham, Midlands, United Kingdom
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