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Norwich Lab ManagerFortive • Norwich, England, UK
Norwich Lab Manager

Norwich Lab Manager

Fortive • Norwich, England, UK
30+ days ago
Job type
  • Full-time
Job description
Description

Job Summary:The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin ensuring high-quality service delivery and maintaining compliance with industry standards and regulations.

Key Responsibilities:

  • Team Leadership:Supervise train and mentor a team of repair and calibration technicians fostering a collaborative and high-performance work environment.
  • Service Management:Oversee the repair and calibration processes ensuring timely and accurate service delivery to meet customer expectations.
  • Quality Control:Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
  • Technical Support:Provide technical guidance and support to the team troubleshooting complex issues and ensuring effective problem resolution.
  • Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements
  • Customer Relations:Build and maintain strong relationships with customers addressing their needs and ensuring satisfaction with services provided.
  • Process Improvement:Identify and implement process improvements to enhance service efficiency accuracy and productivity.
  • Compliance:Ensure all repair and calibration activities comply with relevant industry standards regulations and accreditation requirements (e.g. ISO17025).
  • Inventory Management:Oversee the management of tools equipment and spare parts inventory to support repair and calibration activities.
  • Documentation:Maintain accurate records of service activities equipment maintenance and quality control procedures.
  • Safety:Promote and enforce a safe working environment adhering to all safety protocols and guidelines.

Qualifications and Experience:

  • Bachelors degree in Electrical Engineering Electronics or a related field.
  • Minimum of 5 years of experience in the repair and calibration of electrical equipment with at least 3 years in a managerial role.
  • Strong knowledge of electrical equipment calibration standards and repair techniques.
  • Excellent leadership communication and interpersonal skills.
  • Detail-oriented with a strong commitment to quality and accuracy.
  • Lead and facilitate Kaizen events and FBS tools application (5S VSM Standard Work Problem Solving)
  • Drive waste reduction cycle time improvement and cost productivity initiatives using data-driven approaches
  • Implement sustainable improvements through standardization and visual management
  • Proficiency in using service management software and tools.




Required Experience:

Manager


Employment Type : Full-Time
Department / Functional Area: Manufacturing Operations
Experience: years
Vacancy: 1
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Norwich Lab Manager • Norwich, England, UK

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