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Reed
Help Desk AdministratorReed • Sheffield, South Yorkshire, UK
Help Desk Administrator

Help Desk Administrator

Reed • Sheffield, South Yorkshire, UK
7 days ago
Job type
  • Full-time
Job description

Reed Business Support are delighted to be supporting a highly regarded manufacturing company based in Sheffield in their search for a helpdesk administrator. This role should be perfect for an individual with prior experience on a helpdesk or with a strong level of experience in facilities or property experience.

Duties and responsibilities:

  • To be the first point of contact for our internal clients, either via the phone or email
  • Log all works requests onto our in-house CRM and finance system
  • Manage both reactive and planned works through to completion
  • Liaise with contractors/suppliers to ensure completion of works

You’ll be perfect if:

  • You have excellent customer service skills
  • You have experience in a busy helpdesk/call centre environment
  • Are proficient in Microsoft Office (especially Excel and Outlook)
  • Have knowledge of property services/facilities management preferred, but not essential.

Benefits:

  • Competitive salary
  • Fantastic pension scheme
  • Onsite parking
  • Comprehensive benefits packaging including: Healthcare plan, discounts and vouchers
  • Christmas shutdown
  • 25+ holidays excl. Bank Holidays

This role is entirely office based.

Working hours: Monday – Friday. 40 hours per week - Flexible hours. Occasional overtime available.

Believe all the above sound like you, feel free to get your application in now?

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Help Desk Administrator • Sheffield, South Yorkshire, UK

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