As a Reservations Agent youll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering including handling enquiries confirming reservations managing payments tracking changes and ensuring all arrangements are clearly communicated across departments.
Youll use systems like Opera Cloud and ResaWeb to maintain accurate records and provide reports. Excellent customer service clear communication attention to detail and teamwork are essential. Youll also support other departments and help ensure guests enjoy a seamless experience.
Qualifications :
Additional Information :
Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job a career or a calling - whatever brings you here we have something for you!
As part of our team you can have:
A little more information:
We are committed to giving our talents the skills and support required to deliver excellent service and most importantly to grow in their careers. No matter your specialty or culinary background we offer great training to improve your skills.
Our hotel offers 307 rooms and Bar and Restaurant facilities available 24/7.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role please click apply now! Wed love to hear from you!
One more thing
By working at the Ibis Budget London Heathrow Central you will be part of the Accor network worldwide hospitality leader. With us you can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.
Remote Work :
No
Employment Type :
Part-time
Reservations Agent (MFX) • Hounslow, England, UK
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