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AccorHotel
Director of RoomsAccorHotel • London, England, UK
Director of Rooms

Director of Rooms

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

What youll do

  • To take overall responsibility for the management of the housekeeping maintenance and front office teams ensuring guests are well cared for and guest expectations are exceeded.
  • To ensure that all hotel standard operating procedures are trained and adhered to.
  • To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
  • To own all quality evaluation processes and strive to improve all qualitative metrics.
  • To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
  • To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping maintenance and front office.
  • Responsible for the accurate completion of all people documentation including payroll recruitment disciplinary and grievance and appraisal documentation.
  • To coach and develop the team ensuring that they are well motivated and informed.
  • To set stretching yet realistic objectives for the team monitoring these and providing regular feedback.
  • To be ultimately accountable for delivering projects that involve housekeeping maintenance and front office teams.
  • To pro-actively project manage any changes in policies and procedures for housekeeping maintenance and front office.
  • To achieve and maintain the highest possible levels of customer service to both external and internal customers forging long-term relationships with suppliers and contractors.
  • To ensure all health and safety procedures and policies are adhered to at all times.
  • To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.


Qualifications :

What were looking for

  • You are an experienced Head of or Director of Rooms and have prior experience in a similar role.
  • A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
  • A balance between a methodical process and results driven approach and flexibility and creativity when it comes to juggling multiple priorities meeting deadlines and finding solutions.
  • You are comfortable with the strategic as well as day to day detail.
  • You are an excellent relationship builder confident in working with other teams leaders and ownership; youre passionate about what we can achieve together.
  • Culturally aware and globally minded able to inspire teams in diverse international environments.


Additional Information :

Whats in it for you

  • The opportunity to launch a visionary hospitality brand in London and have a real impact on its success.
  • Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
  • A competitive package and plenty of opportunity for development.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Director of Rooms • London, England, UK

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