Talent.com
Pertemps Bond
Customer Service / Call CentrePertemps Bond • Redditch, West Midlands, UK
Customer Service / Call Centre

Customer Service / Call Centre

Pertemps Bond • Redditch, West Midlands, UK
30+ days ago
Salary
£12.71 hourly
Job type
  • Full-time
Job description
Job Title: Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)

Shift Times (Rotational Split Shifts):
• 8:00am – 4:15pm
• 9:45am – 6:00pm
• 11:45am – 8:00pm


About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.

This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.

Key Responsibilities
• Handle inbound and outbound customer calls in a fast-paced call centre environment
• Respond to customer complaints and queries via phone and email
• Investigate complaints thoroughly and provide clear, professional resolutions
• De-escalate challenging situations with empathy and professionalism
• Accurately log all interactions and maintain detailed case notes on internal systems
• Meet performance targets including response times, quality standards, and SLAs
• Escalate complex or high-risk complaints where necessary


Skills & Experience Required
• Previous experience in a fast-paced call centre environment
• Proven experience handling customer complaints and escalations
• Confident managing high volumes of calls and email correspondence
• Excellent problem-solving and conflict resolution abilities
• Good IT skills and experience using CRM or case management systems
• Flexible to work rotational shifts and 1 in 3 weekends

What’s on Offer
• £12.71 per hour
• Hybrid working model
• Structured shift rota
• Supportive team environment
• Ongoing training and development opportunities

If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you!

Click 'APPLY' and follow the instructions!
Create a job alert for this search

Customer Service / Call Centre • Redditch, West Midlands, UK

Similar jobs

Customer Service / Sales Administrator

Proactive Personnel LtdCannock, England, GB
Temporary

Monday to Thursday, 8:30am – 4:30pm, Friday, 8:30am – 4:00pm.Customer Service / Sales Administrator.This role will support the day-to-day running of the customer service and sales administration fu... Show more

 • Promoted

Customer Service Advisor — First-Contact Support & Relationships

Culligan UK limitedWolverhampton, England, GB
Full-time

A leading provider of drinking water solutions is seeking a Customer Service Advisor in Wolverhampton.In this role, you'll provide excellent service to customers through inbound calls and Salesforc... Show more

 • Promoted

Service Manager

Essential EmploymentDudley, ENG, GB
Full-time

Service Manager needed in Dudley Paying £500 per day ref 135083Full time hours on a temporarybasisWe are seeking an experienced Service Manager Children's Commissioning to lead strategic ... Show more

 • Promoted

Data Centre Technician: Critical Facility & On-Call Expert

CBRE Group, Inc.Birmingham, England, GB
Full-time

Birmingham is seeking an M&E DC Engineer to manage day-to-day Data Centre facilities, ensuring critical and non-critical maintenance is performed on schedule and reactive work is completed within S... Show more

 • Promoted

Call Centre Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupWolverhampton, West Midlands, GB
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No call centre representative agent experience needed.Call ... Show more

 • Promoted

Call Centre Team Manager - Utilities

Immediate Response Recruitment LTDBirmingham, England, GB
Permanent

We have some fantastic opportunities for experienced Call Centre Team Leaders to join an ever growing company based in South Birmingham.If you are looking for a forward thinking company where you c... Show more

 • Promoted

Service Centre Engineering Leader

American Society of Civil EngineersWednesbury, England, GB
Full-time

Andrews Sykes in Birmingham (Wednesbury) is seeking a Service Centre Manager to lead our engineering operation.You will manage a team of engineers, drive performance, and ensure high standards of s... Show more

 • Promoted

Customer Service Advisor

WMJobsDudley, England, GB
Full-time

Customer Service Advisor – Dudley Metropolitan Borough Council.Customer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.Vari... Show more

 • Promoted

Mobile Service Engineer

Bamford Bus Company LimitedBirmingham, ENG, GB
Full-time

Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions.Were looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersale... Show more

 • Promoted

Remote Emergency Call Centre Advisor (UK)

School ResultBirmingham, England, GB
Remote
Full-time

A leading emergency response service in the UK seeks a Call Centre Advisor to provide timely assistance to vulnerable individuals.In this remote role, you will manage emergency alarm calls, ensurin... Show more

 • Promoted

Customer Service Coordinator

SourceCoDroitwich, ENG, GB
Temporary

SourceCo Recruitment are currently recruiting for an experienced Customer Service Coordinator for a well-known client based in Droitwich.This is a fantastic opportunity for someone with strong cust... Show more

 • Promoted

Field Service Technician- Renewable Energy

MC Technical Recruitment LtdEvesham, ENG, GB
Full-time

Field Service Technician + Company van + BenefitsPaying up to £40,000EveshamMC Technical Recruitment is looking to recruit a Field Service Technician / Engine Maintenance Technician to join a... Show more

 • Promoted

MS Teams Enterprise Voice Consultant

STK RecruitmentCheltenham, GB
Full-time

MS Teams Enterprise Voice Consultant - Active SC Clearance.Flexible, can allow for notice period.Outside IR35 / Limited Company.We are seeking an experienced SC cleared Microsoft Teams Enterprise V... Show more

 • Promoted

Insurance Claims Handler

Niyaa PeopleWolverhampton, ENG, GB
Permanent

Are you an organised and customer-focused professional looking to build your career in insurance claims? This permanent Insurance Claims Handler opportunity in Wolverhampton offers a fast-paced tea... Show more

 • Promoted

Travel Contact Centre Sales & Ops Leader

Travel Trade RecruitmentBirmingham, England, GB
Full-time

Travel Trade Recruitment is recruiting for a Call Centre Operations Manager in Birmingham.You will take overall responsibility for day-to-day operational performance, driving sales conversion and r... Show more

 • Promoted

Customer Service Administrator

AdeccoStafford, England, GB
Permanent

Customer Service Administrator.As a Customer Service Administrator, you'll be the friendly face behind our customer interactions.Your primary responsibilities will include:.Responding to customer i... Show more

 • Promoted

Customer Service Advisor

Pertemps Managed SolutionsBirmingham,West Midlands,UK
£13.00 hourly
Full-time +1
Quick Apply

Are you passionate about delivering exceptional customer service? Do you bring a positive attitude, strong communication skills, and a professional approach to your work?.We're recruiting Customer ... Show more

Warranty (Service) Manager

RexrothBirmingham, GB
Full-time

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the worlds leading manufacturer of hydraulic cartridge v... Show more