Senior Product Manager - London

Easol is the operating system for the Experience Commerce market. Our ambition is bold: to become the category leader in a $300bn+ space. We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight – all underpinned by AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end‑to‑end system. Today, we focus on two core verticals: Music, with clients including Coachella, Live Nation and Afro Nation – and Entertainment, with clients including Swingers Crazy Golf and Hijingo. Over the next year, we'll be deepening our product in each vertical and expanding into new segments. We're a fast‑growing, well‑funded business that has doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI‑centric workflows directly into the platform, transforming how creators design, sell and operate their experiences. About the role We're hiring our third Senior Product Manager to partner with Engineering and Design in architecting the next generation of Easol, to help drive a key next stage of growth. Within the PM team, you'll own one of our verticals and work with the wider product team to shape the direction of the platform as a whole. You'll move quickly between strategic / commercial thinking and hands‑on discovery / delivery, immersing yourself in the world of our creators, turning complex creator needs into scalable workflows, often building and prototyping with AI to test ideas early. The role requires sharp product judgement, creativity, technical curiosity and an entrepreneurial mindset. What life as a PM at Easol is really like Working as a Product Manager at Easol is far from a traditional product role. It’s for those who thrive when the work is complex, the expectations are high and the mission is genuinely exciting. For the last three years, we've been a small team operating across the entire platform – from the online booking experience, to reporting and payments, to venue operations. We lead multiple initiatives at once, some in deep discovery, some in active delivery, and priorities can shift fast. We spend real time with creators on calls, on‑site at their experiences, in sales pitches and in service reviews, constantly refining our view of “what an incredible creator experience” means, and ship relentlessly towards it. This is not a 9‑to‑5 role; it requires energy, clarity and the ability to lead through ambiguity. Key Responsibilities Lead strategic product initiatives that support our business pillars and our aim for another year of 100% growth, including discovery, direction, planning, prioritisation and success. Shape product direction in partnership with the other product managers, engineering and design, by sharing and advocating for ideas in prioritisation forums for upcoming initiatives. Build a deep understanding of our creators’ needs, use cases and personas, drawing on qualitative and quantitative insights to identify highest‑value opportunities. Operate primarily in the Music vertical as a strategic partner with sales, marketing and customer success experts, ensuring this vertical is represented in product prioritisation and pushing for new features or improvements that drive its success. Step beyond the Music vertical as needed, helping plan and deliver meaningful value to our creators through relevant product campaigns. Spend time directly with creators, navigating ambiguity and exploring opportunities for the platform to further improve their business and the end‑customer experience. Use AI thoughtfully: run lightweight experiments, prototype early ideas and help the team understand where AI can transform workflows, reduce complexity or open new opportunities before committing engineering time. Bring sound judgement to when AI is the right tool and when it isn’t, ensuring we design workflows that enhance rather than burden our creators. What You’ll Do Own product for one of our verticals, working closely with sales, marketing and customer success to ensure its representation in prioritisation and push for features that drive its success. Lead on the discovery, direction, planning, delivery and roll‑out of strategic product initiatives across verticals to support our 100% growth ambition for 2026. Shape product direction with the other PMs, engineering and design, by sharing and advocating for ideas in prioritisation forums. Spend time with creators to build a deep understanding of their needs, use cases and personas, drawing on qualitative and quantitative insights. Use AI thoughtfully, run lightweight experiments, prototype early ideas and help the team understand where AI can transform workflows before engineering commitment. Bring sound judgement to when AI is the right tool, ensuring workflows enhance rather than burden creators. Experience We'd Love 5+ years as a PM in a fast‑moving SaaS startup or scale‑up. Experience leading cross‑functional groups of engineers, designers and go‑to‑market partners to deliver impactful product changes. Experience shipping AI‑powered features or workflows, with a practical sense for how AI behaves in real product environments. A track record of driving measurable outcomes with real‑world data. Strong qualitative research skills and independent data fluency (we use PostHog). Ability to communicate clearly with technical and non‑technical team members, aligning around ideas without relying on hierarchy. About You Confidence in your ideas, articulating them clearly while remaining open to new information and perspectives. Curious and motivated by exploring possibilities, especially with emerging technologies like AI. Customer‑driven, designing workflows and systems that scale. Process‑oriented with meticulous attention to detail, knowing when the process gets in the way of value and momentum. Collaborates instinctively, actively listens, is compassionate, friendly and seeks to empower others. Works with intention, organizes time, handles ambiguity stride‑on and keeps focus on what matters most. Comfortable with technical concepts, enjoying learning how things work, even without writing code. Benefits & Perks Real visibility of business activity through bi‑monthly company meetings. An open forum for sharing ideas and influencing direction. Access to a work‑from‑anywhere policy, including up to 3 weeks remote per year and a Thrive allowance for massages, gym classes, gigs, and more. Healthcare benefits and a 401k plan. Monthly contribution toward your mobile phone contract, an annual personal development budget and support to choose your own equipment. 33 days of holidays, inclusive of public holidays. Support for employees of all backgrounds and physical abilities. #J-18808-Ljbffr