Disputes Administrator

Role Purpose

Working alongside the Sales Order Processing team you will be supporting Head of SOP & Disputes Management with the resolution of Customer Contractual Billing queries resulting in accurate and timely disputes resolution to help support cash collection activity. Required to keep within an average monthly target following process & control mechanisms determined in the Order to Billing process.

What you will be doing

• Work closely with Sales Order Processing Credit Control Sales & Delivery teams to ensure queried contractual invoicing is validated reconciled and resolved quickly to help maximise on cash collection activity
• Raising required Credit Tasks within SharePoint 365 system gaining timely Business & Finance approvals
• Raising accurate Credit Orders & New Orders/Invoices using SAP Finance system ensuring all relevant & associated SAP orders are updated particularly where a Supersede or Termination has been progressed
• Ensure Vision (Invevo) is accurately updated with Credit and/or new SAP Order references and customer contacts at the point the dispute is marked as Collectible. This allows the Credit Control team to actively chase customers to guarantee cash collection
• Maintain Daily Disputes Dashboard (Power Apps) with accurate status & narrative which ensures accurate detail is always provided to business areas.
• Assist with ad hoc Sales Order Processing tasks as and when required

Qualifications :

Who we are looking for

• Previous experience in either a Credit Control or Disputes management role
• Excellent organisational skills
• Excellent interpersonal skills
• Excellent command of the English language
• Excellent PC skills Outlook CRM Sharepoint 365 MS Excel and Word.
• SAP Sales Order Processing knowledge is not an essential but is desirable

Personal Skills

• Thorough & Accurate data entry & verification of own work
• High Degree of personal organisation
• Clear & Concise record keeping
• Demonstrate a high regard for quality & standards ensuring all tasks are completed in a timely manner
• Excellent Communication Skills
• Customer Focus
• High regard for Team Working
• Flexibility
• Ability to prioritise workload

Additional Information :

We pride ourselves in offering an excellent benefits package including an above average pension scheme. When you join the team at NEC Software Solutions you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like when you like how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

Were NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad our software is helping to dispatch ambulances support families keep trains on the move locate missing people and even test the hearing of newborn babies.

Working with us youll be helping our 3000 employees push the boundaries of whats possible and support amazing public services.

We work with governments hospitals police forces housing providers local authorities and more. We help them pay financial support faster speed up treatments for patients and respond to emergencies in the right way. The more we do the more our customers can do for others. And together we make a world of difference.

Wed love your help. And well support you all the way.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1