Head of Digital Product Mobilisation

Leicester (hybrid) We are seeking an experienced Head of Digital Product Mobilisation to act as a customer‑facing digital product business partner. This role bridges bid development, product positioning, and client mobilisation, owning the end‑to‑end digital delivery for new client wins while working closely with established Business Unit mobilisation teams. This role is critical to ensuring our digital products are positioned effectively during bids and mobilised seamlessly post‑contract, delivering value from day one. To act as the digital mobilisation lead and product representative for new and expanding client engagements – supporting bid teams pre‑contract, shaping digital propositions, and owning the mobilisation and delivery of digital products into live service. You will ensure that client expectations, product capability, delivery plans, and operational readiness are fully aligned, providing a single accountable owner for digital delivery throughout the bid‑to‑BAU transition. Key Responsibilities Act as the digital product business partner within bid and tender teams, supporting solution design, pricing inputs, and delivery assumptions. Shape and articulate compelling digital propositions that align product capability to client needs and contracted outcomes. Contribute to bid responses, presentations, and client demonstrations, translating technical capability into clear business value. Ensure delivery feasibility, mobilisation approach, and digital dependencies are robustly defined during bid stage. Client Mobilisation & Digital Delivery Ownership Own the digital mobilisation lifecycle for new clients, from contract award through to steady‑state delivery. Work alongside established BU mobilisation teams while retaining accountability for all digital elements of delivery. Define and deliver digital mobilisation plans covering platforms, integrations, data, reporting, access, and user readiness. Act as the primary digital point of contact for clients during mobilisation, managing expectations and ensuring a high‑quality onboarding experience. Cross‑Functional Leadership & Governance Coordinate delivery across Digital Delivery, Product, Technology, Data, and BU operational teams. Establish clear governance, RAID management, and milestone tracking for all digital mobilisation activity. Ensure smooth handover into BAU teams with defined support models, documentation, and ownership. Standardisation & Continuous Improvement Develop repeatable mobilisation patterns, templates, and playbooks to accelerate delivery while enabling client‑specific configuration. Identify opportunities to improve product adoption, onboarding speed, and time‑to‑value. Feed client and mobilisation insight back into product and roadmap discussions. Commercial & Relationship Management: Support early identification of upsell, cross‑sell, or enhancement opportunities during mobilisation. Ensure contractual digital commitments are delivered in line with scope, commercials, and agreed outcomes. Skills & Experience Proven experience delivering digital products or platforms in customer‑facing, mobilisation or implementation roles. Strong understanding of bid processes, solution shaping, and pre‑sales support. Experience owning delivery across complex, multi‑stakeholder environments. Excellent client communication skills with the ability to translate technical delivery into business outcomes. Strong delivery discipline covering planning, risk management, governance, and transition to BAU. Comfortable operating as a bridge between commercial, technical, and operational teams. Desirable Experience in facilities management, property, consulting, or service‑led organisations. Exposure to digital platforms, integrations, data/reporting solutions, or SaaS products. Experience developing mobilisation or implementation playbooks. Financial awareness of delivery cost, margin, and scope control. AI Fluency & Learning Mindset We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver. Working Arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office on a hybrid basis with occasional travel across the UK. What can we offer you? 25 days annual leave plus bank holidays + 1 additional day as a thank you. Salary exchange pension scheme. Life cover. Paid sick leave. Health Assured employee assistance and wellness program. Enhanced maternity, paternity and adoption leave. Salary sacrifice schemes: Cycle to work. Private medical insurance. Holiday purchase scheme of additional 5 days per year. Offers and discount scheme designed to save money on everyday shopping and essentials. Healthcare Cashplan. MotorSave Scheme. Refer a friend. Liftshare. Virtual GP. Why Bellrock? Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be. #J-18808-Ljbffr