Account Manager

MOO set out to shake up the world of print back in 2006. And weve come a long way since. Today were a 400 strong team (were thinking of getting matching jackets) who create print and digital products for companies of all sizes from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London UK while we also have premises in the US youll find us in Boston MA Providence RI Denver CO and East Providence RI.

Were making new and exciting things and we could really do with your help.

Team Intro

Welcome to MOO - Our purpose is simple great design for everyone. Want to join us Were award-winning design-led technology driven and powered by some pretty awesome people. You might be one of them.

MOOs Business Services offering provides an online platform for businesses to create and scale their beautiful print products with the click of a few buttons (just like magic). Business Service clients range from robust corporations looking for consistency and brand control to creative resellers who partner with MOO to bring their designs to life and delight their clients.

To continue the success that MOO Business Service is today we are looking for an exemplary B2B Account Manager in our London location who will onboard and inspire new business clients further helping us grow our business services base in North America.

Your sales team of between 4-5 sales reps will be made up of Account Executives Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO and working collaboratively to ensure that each client has a seamless experience working with us.

The Role

As an Account Manager you will serve as the primary contact for MOO for Business clients understanding their business acting as an internal advocate and delivering an exceptional customer experience. Youll be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.

The Person We Want

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with demonstrating the sales acumen to grow the account base through proactive outreach. Youll be driven to make an impact from day one ready to roll up your sleeves as a team player and be energetic about your future with MOO.

Responsibilities

The successful candidate will report to the Global Sales Manager and work closely with Account Executives Design Services and Customer Success teams to support and grow relationships within the base of MOOs existing Business Services accounts.

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
• Serve as first point of contact for your accounts predominantly over the phone and via email
• Build relationships with customers to influence an increase in purchase volume frequency and product mix through strong discovery record keeping recommendation and presentation skills
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
• Maintain clear and accurate records of customer interactions and notes within our CRM systems
• Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
• Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
• Achieve monthly revenue and retention targets
• Meet and exceed daily outbound activity requirements
• Engage in weekly coaching sessions and 1:1s with your manager
• Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions

Working hours: 8:30am - 5:30pm GMT

About You

• Youre not afraid of picking up the phone and making purposeful connections with your clients daily
• You have 2-3 years of experience in a customer-facing role preferably in sales
• You are goal-oriented and like to chase an ambitious target
• You learn new tech platforms quickly and thrive in a hybrid work environment.
• You enjoy research and planning to develop strong long term relationships with clients
• You are coachable and enjoy learning new skills and strategies
• Youre professional friendly and helpful on the phone and in writing
• You enjoy being in an advisory role helping customers solve problems and coming up with creative solutions
• You are organised and disciplined in your day to day processes
• Youre OK with ambiguity and have a growth mindset
• You have an interest or background in design and print
• You enjoy a challenge and arent afraid to try something new
• You thrive in a team setting and working closely with your peers towards personal and professional growth

Nice To Haves

Whats it like to work at MOO

MOOs the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success while also recognising the importance of a healthy work/life balance.

US Benefits
Thats why we offer 25 days holiday rising by one day for each year here (for 5 years) a matched pension scheme MOOs share option scheme and paid parental leave. Well offer you private healthcare life insurance a season ticket loan and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

UK Benefits
Thats why we offer 23 days PTO plus Federal holidays a 401(k) match MOO stock option program paid parental leave and Well cover 100% of your health dental and vision care premiums. Well also cover you with life insurance and long-term disability insurance and we offer a wellness program too. Finally Well treat you to breakfast and fresh fruit every day lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1