Are you an experienced implementation professional whothrives on leading complex change and delivering real value for clients?
We’re looking for a confident and versatile Implementation Senior Lead to join our specialist Implementation Team at NHS Shared Business Services. You’ll be part of a collaborative, high‑performing team that supports NHS organisations through onboarding, transformation and optimisation, working across Client Onboarding, Data & Technology, Client Success, Mergers & Reconfigurations and Strategic Delivery. Our culture is client‑centred, supportive and improvement‑focused, giving you the opportunity to influence, lead and make a genuine impact across the NHS.
If you’re motivated by delivering high‑quality implementations, supporting clients through change and helping shape best practice at scale, this is a fantastic opportunity to take the next step in your career.
This is a hybrid role, combining home working with travel to client sites and occasional overnight stays when required, particularly during key implementation phases or stakeholder workshops.
What you'll be doing:
- Leading end‑to‑end implementation activity for new and existing clients across the A2R and EPM workstreams.
- Acting as a senior point of contact for clients, resolving escalations and providing expert guidance and assurance.
- Delivering process impact workshops, walkthroughs, training sessions and best practice adoption.
- Analysing and manipulating client data to support decision‑making, migration activities and reporting.
- Supporting project governance by managing risks, issues, milestones and stakeholder communications.
- Contributing to continuous improvement, best practice toolkits and mentoring Implementation Leads.
What you’ll bring:
- Strong expertise in A2R and EPM processes with working knowledge of Planning,
- Budgeting and Forecasting and Oracle Projects.
- Proven experience of leading implementations in a shared services or complex client environment.
- Excellent stakeholder engagement skills with the ability to influence and build trusted relationships.
- Strong analytical capability, including advanced Excel and confidence working with data.
- Resilience, adaptability and the ability to work independently across multiple clients and priorities.
- Outstanding written and verbal communication skills for diverse and senior audiences.
It would be great if you had:
- Experience working with Oracle Fusion applications and/or Oracle 12.
- Knowledge of NHS organisations, financial and procurement systems, and shared services best practice.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: Up to £45,000 Depending upon experience and development needs
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.