Job Description
Location: We happy for candidates shortlisted to work from in a hyrbid environment from any of the NECSWS offices across the UK if they live 25miles from an office location. If your location is beyond 25miles from an office, your work location would be homebased.
Experienced Revenues / Recovery Staff
Working within the busy area of the Revenues & Benefits department you will be involved in telephony and processing of all Council tax and Recovery changes, following the procedures given and working to KPI’s with excellent accuracy at all times.
Main Responsibilities
Qualifications
Skills Required
● Proven problem solving skills
● Good customer service and communication skills
● Working knowledge of Housing Benefits / Council Tax
● Delivers under pressure with a flexible approach to work
● IT competent
● Self-motivated
Skill development and progression –
Skills:-
NEC SWS are committed to developing and expanding the skill and knowledge sets of all of our colleagues. We aim to cross skill in at least one additional service within our processing centre. For example as a Revenues and Benefits Assessor you may look to undertake additional training in one or more of our Central Government services, Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
Progression:-
NEC SWS actively seeks to progress our colleagues internally. The vast majority of our current management team have progressed to their current roles, having come to NEC as Revenues and Benefits Officers.
Career progressions within our Revenue and benefits processing department:-
❏ Revenues and Benefits officer >
❏ Revenues and Benefits Senior >
❏ Revenues and Benefits Service Manager>
❏ Senior Operational Management Roles>
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
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