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Pertemps Bond
Hospitality And Events Assistant ManagerPertemps Bond • Newcastle upon Tyne, North East, UK
Hospitality And Events Assistant Manager

Hospitality And Events Assistant Manager

Pertemps Bond • Newcastle upon Tyne, North East, UK
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
Hospitality & Events Assistant Manager
Temporary 3 month position
Kingston Park
Full time

Role
The Stadium Hospitality & Events Assistant Manager plays a key role in delivering first-class hospitality and events across the stadium. Supporting the Conference & Events Manager, this role ensures exceptional guest experiences are delivered to all hospitality customers during matchdays, conferences, banqueting, and premium lounge operations. The role is hands-on, people-focused, and central to maintaining high standards in a fast-paced,
high-volume environment.

Key Responsibilities
  • Stadium Event Operations, support the operational delivery of hospitality events within the stadium, including matchday hospitality, conferences, banqueting, and events.
  • Oversee the setup, service, and breakdown of lounges, boxes, bars, kiosks, concourses, and event spaces, ensuring they are presented and maintained to the required standards.
  • Conduct pre‑event checks to ensure all hospitality areas have sufficient staff, meet all requirements and are ready for guest arrival.
  • Act as an operational leader during high‑capacity events, being visible and accessible across multiple zones.
  • Monitor service delivery in real time, addressing and escalating operational issues promptly to maintain the highest levels of service.
  • Provide hands-on support to staff during peak periods and major events, stepping in as required to ensure smooth operations.
  • Premium Guest Experience, ensure the highest brand standards and service excellence are delivered across all hospitality areas to create consistently outstanding guest experiences.
  • Act as a visible point of contact for hospitality guests, sponsors, and VIPs, overseeing area supervisors to resolve any issues promptly and professionally.
  • Oversee the operation and presentation of premium lounges, directors’ areas, and corporate boxes, ensuring a consistent, high-end experience.
  • Manage guest feedback on the day, responding appropriately and providing insights to the Conference & Events Manager to support continuous improvement.
  • Team Leadership & People Management, Lead, motivate, and support large teams of casual and permanent staff in a high-volume, fast-paced environment.
  • Promote a positive culture focused on customer service and teamwork.
  • Deliver clear, high-quality briefings and allocate tasks effectively across different areas and shifts.
  • Support rota planning and staffing levels, including on-the-day adjustments and deployment of team members across lounges, bars, and event spaces.
  • Ensure all staff working in hospitality areas understand and consistently deliver against service standards, brand values, and stadium policies.
  • Act as an escalation point for supervisors, team leaders, and catering in dealing with guest issues or operational challenges.
  • Provide day-to-day supervision, support, and guidance to the Cellar Operator & Conference & Events Porter
Qualifications & Experience
  • Experience working within a stadium, arena or large-venue hospitality.
  • Proven track record of delivering high-standard customer service in fast-paced environments.
  • Supervisory/management experience is essential, experience managing casual/event-day staff would be an advantage.
  • Food safety training is essential, first aid and health & safety training is advantageous.
If you have the above skillset and experience please don not hesitate to apply or contact Angela Sinton on 0191 255 7977 for moe information.
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Hospitality And Events Assistant Manager • Newcastle upon Tyne, North East, UK

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