Service Delivery Manager – Integrated Logistics Support (ILS)

Permanent

Service Delivery Manager – Integrated Logistics Support (ILS)

Programme Management

Havant

About the Role

Be part of a team delivering the next generation of secure military communications satellites for the UK Ministry of Defence. This work provides resilient, high‑performance connectivity for the UK, its allies and Defence personnel worldwide, playing a critical role in protecting national security as space becomes more contested and demand for secure data continues to grow.

Joining Lockheed Martin also means helping to shape significant investment in the North East space sector, with more than £100 million proposed to support high‑skill jobs, advanced manufacturing and long‑term economic growth. Opportunities include potential satellite manufacturing in County Durham and collaboration with NESST – the North East Space Skills and Technology Centre at Northumbria University – helping to build a strong pipeline of talent, learning and innovation.

This is your chance to work on mission‑critical technology, develop cutting‑edge skills and build a meaningful career, while delivering lasting impact for the region and the nation.

The Role:

We are seeking an experienced Service Delivery Manager - ILS to lead supportability and through-life support delivery for a complex defence programme based in Havant.

Reporting to the Programme Manager you will play a key role in ensuring supportability is designed into the solution from the outset while enabling responsive and effective in-service support delivery throughout the programme lifecycle. Acting as a primary interface with MoD stakeholders, partner organisations and internal teams, you will lead the delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities within a multi-contractor defence environment.

This role combines programme delivery, customer engagement and technical leadership. You will lead a small team of ILS and PDS specialists while working collaboratively across engineering, logistics and programme functions to deliver high-quality support solutions aligned to customer and operational requirements.

At the outset of the programme, you will be instrumental in establishing the support delivery framework and implementing all ILS and PDS activities associated with the Integrated Support Plan, Supportability Case, associated element plans and ongoing in-service support deliverables.

Key Responsibilities

• Act as the primary interface for MoD stakeholders and partner organisations on ILS and support delivery matters
• Lead the planning and delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities across the programme lifecycle
• Support development and delivery of the Integrated Support Plan, Supportability Case and associated element plans
• Establish collaborative relationships across customer, supplier and internal teams to ensure successful programme outcomes
• Deliver proactive and agile responses to ongoing support and service delivery requirements
• Ensure supportability requirements are designed into the system throughout development and in-service phases
• Lead or oversee:Supportability AnalysisLogistics Readiness activitiesSoftware lifecycle supportTechnical documentation deliveryObsolescence management servicesDisposal analysis and disposal managementAvailability, Reliability & Maintainability (AR&M) analysisDRACAS activities and reportingLogistics demonstrationsFirst Point of Contact oversight for support-related activitiesProvide leadership and direction to a small team of ILS and PDS specialistsSupport technical decision-making and prioritisation across support delivery activitiesPromote collaborative working practices across engineering, logistics and programme teamsDrive continuous improvement and best practice within supportability and service delivery activities

Required skills, qualifications and experience

• UK Citizenship with current SC clearance, or the ability to obtain SC clearance
• Proven experience delivering Integrated Logistics Support (ILS), Product Support, Supportability Engineering or Service Delivery within complex defence, aerospace or government programmes
• Experience working across CADMID/T lifecycle phases
• Strong understanding of defence supportability standards and processes, including:DEF STAN 00-600 Integrated Logistics SupportDefence Logistics FrameworkKnowledge in Defence (KiD)DRACASFMECASupport Options Matrix
• Experience leading multidisciplinary teams within customer-facing environments
• Strong stakeholder management skills with the ability to operate effectively across customer, supplier and partner organisations
• Excellent written, verbal and interpersonal communication skills
• Ability to work effectively in a fast-paced and evolving programme environment with minimal supervision
• Demonstrated leadership, initiative and problem-solving capability

Desirable Experience:

• Experience with ILS requirements verification and Support Maturity Levels
• Knowledge of lifecycle product support methodologies
• Previous experience supporting space and/or ground systems programmes
• Experience working within MoD or defence prime contractor environments

Job Reference Number

19216BR

Salary Range

£62,000 - £78,000 Plus Compeititve Benefits + Bonus

Employee Type

Full Time

Hours Per Week

37.5

Working Schedule

4xFlex

Country

United Kingdom (UK)

Clearance Required for Role

SC

Graduate, Intern or Apprentice Vacancy?

No

What we offer you

At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

We are an employer in support of and offering Flexible working with the option to also work a 4 day week depending on business requirements, where you have the option of Fridays off. We offer Competitive salaries alongside a flexible holiday entitlement.

We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below:

• Private Medical Insurance
• Competitive Pension
• Dental
• Critical Illness
• Life Assurance
• Travel Insurance
• Employee discounts for top high street shops
• Employee Assistance Program which includes free face to face counseling sessions, Legal advice, Financial advice, etc
• Internal training and development alongside our Education assistance programmes
• Reimbursement for a professional membership
• Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave

Business Environment

By bringing together people that use their passion for purposeful innovation, at Lockheed Martin we keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide career opportunities designed to propel development and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. At Lockheed Martin, we place an emphasis on empowering our employees by fostering innovation, integrity, and exemplifying the embodiment of corporate responsibility.

Lockheed Martin Space is one of the four major business areas within Lockheed Martin. LMUK Space is at the forefront of Lockheed Martin’s International growth strategy including building exquisite satellites for a broad array of missions, ground station mission planning and command & control software products deployed to a diverse customer base as well as key capabilities in AI and space exploration and all underpinned by key strategic collaborations with universities in the UK. We not only deliver on current requirements, Lockheed Martin are always focused on the future requirements of this exciting and growing space domain which is a key enabler to our daily lives and future safety and security.

Equal Opportunity Statement

Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact end ngIf: ame != 'jobtitleInJobDetails' && ame != 'jobdescriptionInJobDetails' -->

Job Expires

31/07/2026

Service Delivery Manager – Integrated Logistics Support (ILS) | LM Careers