Marketing Account Manager

We’re looking for a Marketing Account Manager who’s as comfortable in a spreadsheet as they are in a brainstorm. You’ll sit right in the middle of our creative engine – keeping projects on track, clients smiling and ideas flowing. Think: less box‑ticking, more orchestrating great work. You’ll be the strategic bridge between our creative teams and one of our key client accounts – turning ambitious briefs into beautifully organised, brilliantly delivered campaigns. One day you’re mapping out a multi‑channel campaign; the next you’re sanity‑checking budgets, steering feedback and keeping everyone nicely pointed in the same direction. Account management with a creative streak You’ll own your own portfolio of projects, build long‑term client relationships and help shape content that actually lands with real people – not just in slide decks. Based in our Marketing team, you’ll plug into everything from design and video to web and strategic marketing. The role Project Management Preflight & Strategic Setup * Build timelines that actually work in real life – structuring projects so the right people are in the right place at the right time. * Set projects up properly: review client assets, sense‑check the brief, and make sure everything is on‑brand and ready to fly, using Dropbox and project management tools to keep everyone aligned. Briefing Translation & Team Activation * Translate client‑speak into clear, actionable briefs the team can get excited about. * Make sure everyone knows what they’re doing, why it matters and when it’s due – then keep the momentum going. * Write clear, accurate copy for things like scripts, webpages, brochures and social posts. Progress Management & Client Communication * Keep clients in the loop without them ever needing to chase. * Watch the timelines, spot issues before they explode and plan ahead so projects keep moving smoothly. Revision Management & Budget Protection * Gather and organise feedback so it’s clear, actionable and doesn’t derail the work. * Handle scope changes like a pro – protecting budgets, timelines and sanity while being totally transparent about impacts. Quality Assurance & Standards * Sense‑check creative against the brief, brand and objectives before it ever hits the client’s inbox. * Make sure what we deliver not only meets expectations, but quietly shows off a bit too. Client management Strategic Project Briefing * Ask the right questions up front, so you actually know what success looks like. * Spot risks early – technical, timing or otherwise – and pull in the right people to solve them. * Document everything so the project doesn’t live in your head alone. * Get under the skin of the client’s world – their goals, pressure points and opportunities. * Learn the language of their industry and understand where they sit in the market. * Use that insight to shape better recommendations and smarter work. * Build accurate quotes and get all the approvals lined up properly. * Help shape proposals for bigger opportunities and flagship projects. * Keep an eye on commercial reality while still delivering serious value. Relationship Management & Growth * Stay close to your clients with regular, meaningful touchpoints – not just status calls for the sake of it. * Spot opportunities to add extra value and suggest new ideas. * Keep a running “wish list” of future projects that support their growth (and ours). You’ll need to have * 2+ years’ experience in marketing (in‑house or agency side), with a solid focus on project management. * Agency background is strongly preferred – you get the pace, the deadlines and the client expectations. * Proven experience coordinating or managing projects from brief to delivery. * Confident, clear communication and strong relationship‑building skills. * Hawk‑eye attention to detail plus a good head for the commercial side. * Hands‑on experience with project management tools and organised file systems. Nice to Have * Experience writing accurate, audience‑appropriate copy across different platforms. * Familiarity with Figma – enough to add content, review and tweak designs, and share files with clients. * Experience with tools like Teamwork, ActiveCollab or similar. * Understanding of content performance, analytics and A/B testing. * Experience using platforms like Dropbox and client asset management systems (Aprimo, Workfront). * Experience managing projects for both B2B and B2C clients. * Strong copywriting and/or proofreading skills to support your projects. About you * You’re a natural relationship‑builder who genuinely enjoys talking to clients. * You’re a creative problem‑solver who can turn a vague brief into something sharp and actionable. * You’re organised, calm under pressure and protective of quality. * You play nicely with designers, developers, videographers, strategists and everyone in between. * You communicate like a pro and you’re happy to represent the brand in front of clients. What you’ll get * A competitive salary based on what you bring to the team. * 31 days’ holiday including bank holidays, plus your birthday off. * A flexible, informal studio environment that cares about quality output more than presenteeism. * A great benefits package including pension, health cash plan and high‑spec kit. * Training opportunities, free refreshments and regular team days. * A 4‑day working week after probation. The practical bits Working hours 8:30am–5pm, Monday to Friday, based in our studio in Telford. We actually mean that – we respect your time and don’t expect unnecessary overtime. Location Our purpose‑built office in Telford, Shropshire, with easy motorway access and plenty of free parking. This role is 100% office‑based, so you’ll need to be able to travel to and from the studio independently. J-18808-Ljbffr